Front Office Receptionist

Company Description Pearl Farm Beach Resort is a 5-star beachfront destination located on Samal Island, Mindanao, Philippines. The resort offers premium accommodations, world-class amenities, and personalized service to guests from around the world. Known for its pristine surroundings and high hospitality standards, Pearl Farm Beach Resort provides a professional yet welcoming environment for both guests and team members. Team members are encouraged to uphold the resort’s reputation for excellence, hospitality, and guest satisfaction. Working at Pearl Farm Beach Resort offers opportunities for growth in a dynamic, service-oriented setting.Role DescriptionThe Front Office Receptionist is a full-time, on-site role based at Pearl Farm Beach Resort in Samal. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring that all front office interactions are handled quickly, accurately, and courteously. Day-to-day tasks include answering phone calls, responding to guest inquiries, coordinating with other departments, handling reservations and room assignments, processing payments, and maintaining accurate records. The Front Office Receptionist supports guests with information on resort services, local attractions, and special requests, while helping resolve concerns in a professional and timely manner. This role requires consistent adherence to resort standards, proper grooming, and a strong commitment to delivering exceptional guest service.QualificationsStrong customer service and front office skills, with experience in guest-facing roles in hospitality or similar environments.Proficiency in receptionist duties and front office operations, including check-in/check-out procedures, reservations, and handling guest records.Excellent phone etiquette and communication skills, with the ability to handle inquiries, requests, and concerns clearly and politely.Ability to work effectively in a team, collaborate with other departments, and maintain a professional and courteous demeanor at all times.Basic computer literacy and familiarity with hotel management or reservation systems is an advantage.Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.Willingness to work flexible hours, including weekends and holidays, as required by resort operations.Previous front desk or hospitality experience and proficiency in English and Filipino are preferred; additional languages are a plus.