Front Office Receptionist

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.Greet and welcome guests in a warm and professional mannerPerform efficient check-in and check-out proceduresHandle reservations, cancellations, and modifications accuratelyRespond to guest inquiries and provide information about hotel services and local attractionsManage incoming calls and emails promptly and courteouslyProcess payments and maintain accurate financial recordsCoordinate with other departments to fulfill guest requests and resolve issuesEnsure the reception area is clean, organized, and presentable at all timesAssist with administrative tasks as neededStay updated on hotel policies, promotions, and events to provide accurate information to guestsQualificationsPrevious experience in a customer-facing role, preferably in hospitalityExcellent communication and interpersonal skillsFluency in English and Arabic; additional languages are a plusStrong organizational skills and attention to detailAbility to remain calm and professional under pressureFlexibility to work in shifts, including evenings, weekends, and holidaysBasic computer skills and familiarity with hotel management softwareKnowledge of local attractions and services in Kuwait CityHigh school diploma or equivalent; higher education in hospitality is a plusPositive attitude and enthusiasm for delivering exceptional customer serviceAbility to multitask and prioritize in a fast-paced environmentAdditional Informationexperience is an assetPrior experience working with Opera or a related systemFluency in Englishadditional languages are a plusYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.