Front Office (Receptionist)

Company DescriptionHotel Goodwill is a boutique heritage hotel located in the heart of Patan, Lalitpur, Nepal. Blending traditional Newari architecture with modern amenities, the hotel offers a culturally immersive experience for travelers, corporate guests, and event organizers. With 30 well-appointed rooms, a multi-cuisine restaurant, banquet halls, a bar, a courtyard, and a swimming pool, Hotel Goodwill caters to both leisure and business clientele, delivering personalized service in a serene, historical setting.Role DescriptionThis is a full-time, on-site role for a Front Office Associate at Hotel Goodwill in Kanibahal, Lalitpur. The Front Office Associate will handle receptionist duties such as greeting guests, managing check-ins and check-outs, and answering phone calls while adhering to proper phone etiquette. They will assist with customer inquiries, ensure a positive guest experience, and help maintain the smooth operation of the front desk area.This role is an excellent opportunity for candidates looking to grow in hospitality. At Hotel Goodwill, you will gain hands-on front office experience while working closely with Housekeeping, Food & Beverage, Sales, Guest Relations and other hotel operations, building a strong foundation for a hospitality career.QualificationsFlexible with working morning, evening, night and weekendsProficiency in Professional Phone Etiquette and Receptionist DutiesGood Customer Service and Check-in management skillsGood oral and written English Communication skillsAbility to handle multiple tasks efficiently and professionallyPrior experience in the hospitality industry is preferred.Familiarity with basic computer operations and hotel softwareCertifications/Qualifications in hospitality are preferred