Front Office Specialist

What You’ll Do

Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrivalCall Management / Switchboard: Answering, screening and forwarding calls to appropriate departments and/or staffAssist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for allAssist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference roomsSupport new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarizationMaintain security by following approved procedures, in partnership with Global Physical SecurityMaintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike officesServe as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledgeRespond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessaryProcure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier suppliesReceive, sort and forward incoming mail. Maintain and route publicationsCoordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)What You’ll Need: Minimum of 2 years professional experienceOffice Services, Concierge, or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomeExceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionalsExperience interacting with people at all levels, including senior managementBasic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcomeDemonstrated ability to work independently and prioritize multiple tasksFlexibility to perform job tasks outside of job description when necessaryHigh level of integrity and ethics, with the ability to maintain confidentialityStrong working knowledge of Microsoft Office and Google Suite products