Front Office Supervisor

Position: Front Office SupervisorJob SummaryWe are looking for an experienced and customer-focused Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager in delivering a high standard of guest service. The successful candidate will supervise the front office team, handle guest requirements and complaints, and ensure smooth and efficient hotel operations.Key ResponsibilitiesSupervise daily Front Office and Reception operations.Ensure efficient check-in and check-out procedures for all guests.Welcome guests professionally and provide assistance throughout their stay.Handle guest inquiries, requests, complaints, and service recovery effectively.Monitor room availability, room assignments, upgrades, and special requests.Coordinate closely with Housekeeping regarding room status and guest requirements.Ensure accurate handling of reservations, billing, payments, and cash transactions.Review daily Front Office reports and ensure all records are accurate.Supervise, guide, and train Front Office staff to maintain service standards.Assist the Front Office Manager with staff scheduling and operational planning.Maintain proper communication between Front Office and other hotel departments.Ensure compliance with hotel policies, procedures, and brand standards.Handle VIP arrivals, special occasions, and corporate guests as required.Assist with night audit procedures and operational handovers when required.Monitor guest satisfaction and take appropriate action to resolve issues.Ensure all guest information and transactions are handled confidentially.Support the Front Office Manager in achieving departmental targets and operational objectives.RequirementsBachelor's Degree or Diploma in Hotel Management, Hospitality Management or a related field.Minimum 4–5 years of experience as a Front Office Duty Manager in a 4/5-star hotel or luxury resort.Previous UAE/GCC hotel or resort experience is preferred.Strong knowledge of Front Office operations, guest relations, room management and hotel procedures.Experience with EMMA is preferred/required as per hotel operational standards. Knowledge of Opera PMS or other hotel Property Management Systems will be considered an advantage.Good understanding of cashiering, billing, room allocation, and guest recovery procedures.Flexible to work shifts, weekends, public holidays and night shifts when required.Language RequirementsExcellent English communication skills – mandatory.Additional languages such as Arabic, Russian, French, German or other European languages will be an advantage.