Front Office Supervisor

About the JobFront Office Supervisor

Location: Abu Dhabi, United Arab Emirates Job Type: Full-timeTimes Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service.

Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.The OpportunityWe are seeking a Front Office Supervisor to oversee daily front desk operations and ensure guests receive prompt, professional, and friendly service at every touchpoint.What You'll DoSupervise and support front office team during shiftsEnsure smooth and accurate check-in/check-out processesHandle guest inquiries, requests, and complaints, escalating when necessaryMonitor room availability and coordinate with Housekeeping on room statusTrain and mentor front desk agents on service standards and proceduresPrepare shift reports and handover notesEnsure cash handling and billing procedures are followed correctlyWhat We OfferCareer development opportunities within a growing hospitality groupA collaborative and professional working environmentWho Should Apply2–3 years of experience in a front office supervisory or senior agent roleStrong guest service orientation and problem-solving skillsGood command of English (spoken and written); Arabic is an advantageFamiliarity with hotel PMS systemsAbility to work flexible shifts, including weekends and holidaysApply in ConfidenceIf you're ready to step up and lead a front desk team to deliver great guest experiences, we invite you to apply and become part of Times Inn.