Front Office Supervisor (S26)

"Ella" means ‘come' in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean's most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire Front Office Supervisor.Our new staff will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2026. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!Position SummaryThe Front Office Supervisor offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.ScopeSupervises and supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest levelWorks as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolutionTakes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional mannerSupervises the Front Office team and trains them when neededDelivers on departmental plans and objectives, to meet hotel targetsBuilds and maintains effective working relationships whilst promoting the company's culture and valuesRequirementsThree or more years' working experience in a similar role in the luxury hospitality sector (5* Hotels)Degree / Diploma in Hospitality/TourismExcellent knowledge of English and Greek languageGood knowledge of FrenchKnowledge of German, Russian, or Italian language will be considered as a plus Position attributesFlexibility to respond to a range of different work situationsPassion for delivering exceptional levels of guest serviceNegotiation and excellent Communication skillsPleasant personality, client orientedBenefitsCompetitive remuneration packageCareer advancement in a fast-growing organizationContinuous learning & development within a transparent & inclusive working environmentCollaborative working environmentAccommodation & mealsElla Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.Join us today to build our future together.All applications will be acknowledged and treated as strictly confidential.