Fufilment Manager

Job Description Company Overview Worldwide Logistics Group (WWL), founded in 2003 and headquartered in Shanghai, with its International Headquarters in Singapore, operates across more than 60 countries and regions worldwide. The Group provides end-to-end global logistics solutions including ocean freight, air freight, land transport, multimodal services, cross-border e-commerce logistics, warehousing, and supply chain management. Driven by digital and AI innovation, WWL delivers efficient, reliable, and intelligent one-stop logistics services to customers worldwide. Role Overview: This role focuses primarily on the end-to-end execution and operational fulfillment of actual customer shipments . The manager will oversee destination-port customs clearance, port handling, inland trucking, warehousing, and last-mile delivery across Egypt. Leveraging 7+ years of experience in freight forwarding/logistics and proven managerial skills, the ideal candidate will connect and integrate local resources—such as trucking fleets, licensed customs brokers, and warehouse operators—to ensure smooth shipment delivery while continuously optimizing local procurement costs and operational efficiency. Reporting To: General Manager (Egypt) / Regional Director Key Responsibilities: 1. Shipment Fulfillment & Operational Execution Oversee end-to-end fulfillment operations in Egypt, including destination customs clearance, container drayage, warehousing, and last-mile delivery, taking full responsibility for lead times, operational quality, and customer satisfaction. Manage and resolve operational exceptions, including customs inspections, demurrage, detention, and documentation discrepancies, implementing timely solutions to minimize unexpected costs. Standardize and continuously improve destination fulfillment SOPs to streamline internal processes and strengthen cross-regional collaboration. 2. Booking & Space Coordination Handle sea and air freight bookings and space confirmations, coordinating daily with carriers, freight forwarders, and the China origin team to address capacity and scheduling exceptions. Coordinate local booking execution while international main-carriage rates and space allocation remain centrally managed by the China origin team and Group Rate Centre. 3. Local Resource Integration & Vendor Management Build, expand, and maintain strong relationships with key local service providers, including trucking companies, ECA-licensed customs brokers, clearance agents, and warehouse operators. Regularly evaluate vendor performance, clearance efficiency, and delivery quality. Establish backup vendor arrangements to ensure operational continuity and minimize service disruptions. 4. Fulfillment Cost Optimization Lead cost analysis, price benchmarking, and commercial negotiations for local fulfillment services, including trucking, customs clearance, storage, and port handling. Identify cost-reduction opportunities through volume consolidation and vendor optimization. Provide competitive destination cost support to sales teams. 5. Documentation & Compliance Oversee or directly manage regulatory compliance and submissions through Egyptian trade platforms, including Nafeza, CargoX, and ACID. Ensure all shipping and customs documentation complies with applicable Egyptian laws and customs regulations. 6. Team Leadership & Cross-Regional Collaboration Lead, mentor, and develop local operations and fulfillment staff to improve team performance and execution capabilities. Maintain effective communication with China Headquarters and international offices to ensure smooth end-to-end cargo handovers. Job Requirements Bachelor’s degree or higher in Logistics, International Trade, Supply Chain Management, or a related field. Minimum of 7 years of experience in freight forwarding or logistics, including proven experience in a managerial role. In-depth knowledge of international freight forwarding, destination port clearance procedures, inland transportation, and warehousing operations in Egypt. Established and directly accessible network of local trucking vendors, customs brokers, and warehouse partners across Egypt. Strong commercial acumen and negotiation skills, with a proven track record of optimizing local operational and procurement costs. Native Arabic speaker with fluent professional English (written and spoken). Proficiency in Chinese is a strong advantage. Strong sense of responsibility, excellent crisis management skills, and the ability to work effectively under pressure. High standards of professional integrity and accountability.