Fulfillment Assistant

Role DescriptionWe are looking for an organized and detail-oriented Fulfillment Assistant to support daily order fulfillment activities and ensure customer orders are processed accurately and efficiently. The role assists with order processing, inventory coordination, picking and packing activities, shipment preparation, and delivery tracking to support a smooth fulfillment process.Key responsibilities include reviewing and processing orders, verifying product details, quantities, availability, shipping information, and special requirements. The Fulfillment Assistant will coordinate with warehouse, logistics, purchasing, inventory, customer service, and other teams to ensure orders are prepared and dispatched according to established procedures and schedules.The role will monitor order and shipment status, follow up on pending or delayed deliveries, and assist with resolving order discrepancies, inventory issues, returns, cancellations, and other fulfillment-related matters. Responsibilities may also include preparing shipping documents, labels, packing lists, and system updates while maintaining accurate fulfillment records.The Fulfillment Assistant will support inventory accuracy by assisting with stock checks, identifying discrepancies, and communicating inventory issues to relevant teams. The role will also contribute to process improvements by identifying recurring fulfillment problems and supporting efficient workflows.Strong attention to detail, organization, communication, and coordination skills are essential. The ideal candidate should be proactive, reliable, customer-focused, and able to manage multiple orders and priorities while maintaining accuracy and timely execution.QualificationsBachelor’s degree or equivalent qualification in Supply Chain Management, Logistics, Operations, Business Administration, or a related discipline.Basic understanding of order fulfillment, inventory management, warehousing, logistics, and delivery processes.Strong attention to detail with a focus on order accuracy and data quality.Good organizational and time-management skills with the ability to manage multiple orders and priorities.Strong written and verbal communication skills for coordinating with internal teams and logistics partners.Proficiency in Microsoft Office or Google Workspace, particularly Excel or spreadsheet applications.Familiarity with ERP, WMS, OMS, inventory, e-commerce, or logistics systems is an advantage.Ability to review orders, shipping documents, product information, and inventory records accurately.Good analytical and problem-solving skills with the ability to identify and follow up on discrepancies.Ability to maintain accurate fulfillment records and provide timely order or shipment updates.Customer-focused mindset with a commitment to accurate, timely, and reliable order fulfillment.Proactive, responsible, adaptable, detail-oriented, and willing to learn new systems and fulfillment processes.