Fulfillment Operations Specialist

Must live in South Florida to be considered for the position. Please do not apply if out of state.About Us: Happy V is a Miami-based women’s wellness brand dedicated to redefining self-care through science-backed solutions and trusted information. Founded in 2019 out of necessity, our mission is to provide effective, high-quality products that support the A–Z of women’s health, from vaginal and gut health to hormones, menopause, and beyond.As we continue to scale across Shopify, Amazon, TikTok Shop, Walmart, and other retail channels, we are looking for a highly organized and proactive Fulfillment Operations Specialist to support accurate, efficient, and timely order fulfillment.About the Role: The Fulfillment Operations Specialist will help manage the day-to-day operations of our fulfillment department. This person will work closely with our fulfillment manager, fulfillment partners, internal teams, and shipping carriers to ensure orders are processed accurately, inventory remains organized, and fulfillment issues are resolved quickly.The ideal candidate is detail-oriented, comfortable working with data, and able to manage multiple priorities in a fast-paced e-commerce environment.What You’ll Be Doing:Monitor daily order processing across Shopify, Amazon, TikTok Shop, Walmart, subscriptions, and other sales channels.Coordinate with our fulfillment center and logistics partners to ensure orders are shipped accurately and on time.Identify and resolve delayed, missing, duplicated, canceled, or incorrectly fulfilled orders.Investigate inventory discrepancies and assist with reconciling inventory across fulfillment locations and sales platforms.Monitor inventory levels and communicate potential stockouts, overselling risks, and receiving delays to the appropriate teams.Track inbound inventory, receiving timelines, transfers, and shipment status.Support the planning and execution of product launches, promotions, bundles, gifts with purchase, and high-volume sales periods.Coordinate fulfillment requirements for influencer mailers, PR packages, customer gifts, and special projects.Manage shipping claims, lost packages, damaged shipments, and carrier-related issues.Partner with Customer Experience to resolve fulfillment-related customer concerns quickly and accurately.Maintain fulfillment documentation, standard operating procedures, trackers, and internal reporting.Review fulfillment invoices, shipping charges, storage fees, and operational expenses for accuracy.Track key performance indicators, including order accuracy, shipping speed, fulfillment costs, receiving timelines, and inventory discrepancies.Identify operational inefficiencies and recommend process improvements that support scalability and cost savings.Assist with additional fulfillment, inventory, and logistics projects as the business grows.What We’re Looking For: 2–4 years of experience in fulfillment, logistics, inventory management, supply chain, or e-commerce operations.Experience working with a direct-to-consumer brand, fulfillment center, warehouse, or third-party logistics provider.Strong understanding of order management, inventory movement, shipping processes, and fulfillment operations.Experience with Shopify and Excel or Google Sheets is required.Experience with Amazon, TikTok Shop, Walmart Marketplace, subscription platforms, or an ERP system is strongly preferred.Strong analytical and problem-solving skills.Exceptional attention to detail and follow-through.Ability to manage multiple deadlines and shifting priorities.Clear and professional written and verbal communication skills.Comfortable holding external partners accountable and following issues through to resolution.Proactive, resourceful, and willing to take ownership in a fast-growing environment.What Success Looks Like:Orders are fulfilled accurately and within established service-level expectations.Fulfillment issues are identified and resolved before they significantly affect customers.Inventory records are accurate across systems and fulfillment locations.Product launches and promotional periods are supported with minimal fulfillment disruptions.Internal teams have clear and timely visibility into inventory, receiving, and shipping performance.Fulfillment processes become more efficient, organized, and scalable as the company grows.Benefits:Medical, Dental, Vision, and Life insurance10 PTO days + 12 paid holidays401(k) with Company MatchContinued education reimbursementHealth and wellness stipendMeals provided (in-office) on TuesdaysMonthly Supplement Wellness Products Provided