Fulltime Manager & Operational Lead

Company Description Bru House Coffee Company is a specialty coffee business focused on sourcing premium Arabica through transparent, direct-origin relationships and a quality-first supply chain. The company operates across the coffee value chain, from importing green coffee for roasteries to supplying roasted coffee and workplace coffee solutions for offices and hospitality partners across the UK. And a new cafe upcoming in the city of Bristol in November of 2026. Bru House Coffee Company emphasizes consistent cup quality, reliable logistics, and long-term partnerships built on trust. Customers receive tailored products, expertise, and service to help deliver excellent coffee experiences every day.Role Description The Manager and Operations Lead is a full-time, on-site role based in the City of Bristol. This role oversees day-to-day café and operational activities, including staff scheduling, supervising front-of-house and back-of-house workflows, and ensuring high standards of coffee quality and customer service. The Manager and Operations Lead coordinates inventory and supply chain processes, manages orders and deliveries, and works closely with suppliers and logistics partners to maintain consistent stock levels. The role also includes monitoring operational performance, implementing process improvements, managing health and safety compliance, and handling basic financial tasks such as budgeting, cost control, and reporting. The individual will support training and development of team members, foster a positive workplace culture, and act as a primary point of contact for key customers and partners.Qualifications Experience in operations management, including staff leadership, workflow coordination, and process improvement.Background in hospitality, retail, or café management, with a strong focus on customer service and quality standards.Skills in inventory management, supply chain coordination, and vendor or partner relationship management.Basic financial and administrative skills, including budgeting, cost control, and performance reporting.Strong organizational and problem-solving abilities, with attention to detail and the capacity to prioritize in a fast-paced environment.Effective communication and interpersonal skills, with the ability to train, motivate, and support a diverse team.Comfort with using point-of-sale systems and common office software; experience with operations or stock management tools is beneficial.Knowledge of specialty coffee or a strong interest in coffee quality and origin sourcing is an advantage.Previous experience in a supervisory or management role is preferred; relevant vocational or academic qualifications in business, hospitality, or operations are a plus.