Futures Operations Manager - Retail Broker Dealer

About Futu US Inc.:Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).    Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.    Here's a closer look at our key entities:     Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globallyMoomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertiseMoomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoom.com/us to discover the future of investing with confidence and innovation.About the Team & RoleThe Futures Operations Manager will lead the day-to-day operational support for a retail broker-dealer's futures and derivatives offering. This role is responsible for ensuring accurate trade processing, settlement support, reconciliations, operational controls, vendor coordination, and scalable client-service workflows.The ideal candidate has strong retail brokerage operations experience and understands the customer lifecycle across trading, account activity, post-trade processing, exceptions, and regulatory operations. Experience supporting perpetual contracts ("perps") and/or event contracts is strongly preferred.What You'll DoTrade Processing & Settlement Support: Oversee daily post-trade operational processes for futures and other derivatives products, including trade capture, allocations, confirmations, expirations, exercises, assignments, settlements, and exception managementReconciliation & Balancing: Manage daily trade, position, cash, fee, and account reconciliations across internal systems, executing brokers, clearing partners, exchanges, and vendors. Investigate, resolve, and document breaks in a timely mannerRetail Brokerage Operations: Support the operational lifecycle for retail customer accounts, including account maintenance, transfers, corporate actions or product events where applicable, customer inquiries, and escalated service issues related to futures and derivatives activityProduct Operations: Partner with Product, Trading, Compliance, Legal, Finance, and Technology teams to operationalize new products, features, and market access. Support launches, rule changes, exchange updates, and enhancements affecting retail derivatives customersRegulatory Operations: Ensure operations processes support applicable regulatory and exchange requirements. Coordinate documentation, data gathering, reporting support, and responses to regulatory inquiries, audits, and internal reviewsOperational Controls: Establish and maintain effective daily controls, escalation procedures, exception reporting, and operational documentation to promote accurate, timely, and consistent processingProcess Improvement & Automation: Identify manual processes, recurring operational issues, and workflow gaps. Develop and implement scalable procedures, automation opportunities, and service-level standardsClient, Partner & Internal Stakeholder Management: Serve as a key operational contact for internal teams, executing and clearing partners, exchanges, vendors, and other external stakeholders to resolve issues and improve service deliveryPolicies & Procedures: Create, maintain, and periodically review written supervisory procedures, operating procedures, control documentation, and training materials for futures and derivatives operationsRequirementsEducation: Bachelor's degree in Finance, Business, Economics, Operations, or a related fieldExperience: 8+ years of experience in brokerage, trading, derivatives, settlement, clearing operations, or back-office operations. Experience supporting a retail broker-dealer, online brokerage, fintech, exchange, or clearing firm is strongly preferredKnowledge:Strong understanding of retail brokerage operations and the trade lifecycleFamiliarity with U.S. futures markets, exchange-traded derivatives, settlement processes, and post-trade operationsUnderstanding of broker-dealer operational and regulatory requirements, including applicable FINRA, SEC, CFTC, NFA, and exchange rulesExperience with brokerage operations platforms, trading systems, reconciliation tools, and operational reportingSkills:Strong analytical, problem-solving, and exception-management skillsExcellent communication and stakeholder-management abilitiesDemonstrated people-management and team-development skillsAbility to manage multiple priorities in a fast-paced, high-volume environmentAdvanced proficiency in Microsoft Excel; familiarity with SQL, reporting tools, or workflow automation is a plusPreferred QualificationsExperience supporting retail futures, options, equities, crypto, or other multi-asset brokerage productsExperience supporting perpetual contracts ("perps"), crypto derivatives, event contracts, prediction markets, or similar emerging productsExperience with automated reconciliation, workflow, and operational-control solutionsExperience supporting product launches, trading-system implementations, vendor integrations, or operational scalability initiativesFINRA Series 7 and/or Series 63 registrations, or ability to obtain required registrations after hireSeries 3 license or ability to obtain, where required for the roleBenefitsWhat We Offer:Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents401k Employer Contribution: We match your contributions to help you grow your retirement savingsGenerous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policyOpportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional workPerformance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's successBase pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $125,000 - $165,000. This role is also eligible to participate in our discretionary bonus plan.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Employment with Futu Holdings Limited, including all subsidiaries, is on an at-will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration.Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job postsPlease be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.