FX Analyst, GMT [T500-28713]

About CIBC:CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.About CIBC India:CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.What CIBC India Offers:At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwideWe cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.What You’ll Be Doing (position summary):The FX Analyst is responsible for supporting the Global Money Transfer team by managing complex, ambiguous, and high-risk transactional investigations for banking centres. The role provides dispute resolution and operational support related to compliance, sanctions, and reversals, while contributing to client-centric, innovative, and streamlined service deliveryAt CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed (responsibilities):Conduct complex transactional investigations and analyze high-risk or ambiguous cases related to foreign exchange and money transfer operationsProvide dispute resolution support to the GMT Operations team, including investigations involving compliance, sanctions, and payment reversalsCommunicate clearly with internal and external partners to clarify issues, obtain required information, and confirm resolutionPrioritize and organize workload effectively to ensure deadlines are met and pending items are reviewed regularlyCollaborate with team members to coordinate operational activities and maintain service qualityUse Microsoft Office tools, including spreadsheets and formulas, to support investigation, analysis, and reporting activitiesCROSS-FUNCTIONAL RELATIONSHIPS:Regular interaction with internal CIBC employees, teams, and departments to obtain, provide, and clarify informationCOMPLIANCE REQUIREMENTS/RESPONSIBILITIES:As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controlsAUTHORITIES/DECISION RIGHTS:As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectivenessJOB DIMENSIONS:Processes high volumes of domestic and international payments daily, ensuring accuracy, compliance, and timely completion within established service level agreements and key performance indicatorsExperience: 3+ years of experienceWho You Are (skills/qualifications):Bachelor’s degree in Business, Accounting, Finance, or a related field preferred; equivalent work experience may be considered3+ years of experience in banking operations, foreign exchange, payments, or transactional investigationsExperience handling dispute resolution, compliance-related investigations, or operational support in a financial services environmentProficiency in English, both written and verbalMust Have Skills:Strong analytical and problem-solving skills, with the ability to assess difficult or unusual issues and determine appropriate solutionsKnowledge of transactional investigations, dispute handling, compliance, sanctions, and reversal processes in a banking environmentStrong verbal and written communication skills, with the ability to present facts, instructions, recommendations, and solutions clearlyEffective teamwork and coordination skills, with the ability to manage priorities and support team deliverySolid technical proficiency in Microsoft Office, especially Excel spreadsheets and formulasAdaptability to evolving tools, technologies, and process changesStrong attention to detail and ability to interpret and communicate complex information accuratelyPrivacy:By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.