Game Tester Coordinator, Player Experience

Game Tester Coordinator, Player ExperienceThis role supports the day-to-day execution and successful delivery of test submissions on the Game Tester platform. You'll help create a positive experience for testers and clients by managing community interactions, supporting platform operations, assisting with client requirements, and ensuring quality standards are met throughout the testing process.What You Will Do:Support and manage tester communities across Discord, email, and the Game Tester platform, fostering an engaging and collaborative environmentProvide timely, professional support to testers and coach them on platform best practices and testing standardsModerate community discussions, enforce guidelines, and coordinate community activities (events, competitions, giveaways, game nights)Review, evaluate, approve, or reject test submissions based on quality and readiness criteria, and provide clear feedback to developersMonitor and manage active testing projects and invitations; create and maintain Discord servers for testing activitiesSupport clients in defining testing requirements, communicate on test setup and execution, and act as primary point of contact for designated accountsReview tester feedback, assess performance for VIP/recognition programs, and address inappropriate behaviour per platform policyMonitor game launches and industry developments, and share relevant market intelligence with internal stakeholdersCollaborate cross-functionally and contribute to continuous improvement across community, platform, and client operationsTo Be Successful, You Will Have:A college degree or equivalentMinimum 1 year of experience in community management, customer support, or project/event coordination delivered on time and within scopeExcellent written and verbal communication skillsExperience working in a fast-paced environment, juggling multiple tasks, stakeholders, and prioritiesStrong organizational and analytical/problem-solving skillsA customer-focused mindset and a proactive, accountable approach to workStrong attention to detail and a results-oriented mindsetFluency in English, written and spokenIn Return, You Can Expect:A collaborative, supportive team environment within a global games industry leaderThe opportunity to work with international clients and cross-functional teams across multiple regionsExposure to exciting projects within the gaming and player experience spaceRoom to grow your skills and take initiative in a dynamic, fast-paced settingA workplace that values quality, accountability, and continuous improvementAbout UsLionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop—everywhere it will be played.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.The successful candidate will have to pass a criminal background check to Lionbridge’s satisfaction. A criminal record does not constitute an automatic bar to employment at Lionbridge, and the nature of the job, the seriousness of the crime and date of the conviction will be considered.Breaking Barriers. Building Bridges.