🎮 Gaming Support (Operations Customer Expert) - 한국팀, Kuala Lumpur basedTP Malaysia is looking for an Operations Customer Expert to provide professional support to a global MMORPG player base.In this role, you will assist players with a variety of matters, including in-game inquiries, item restoration, account access, billing, and refund requests. We are looking for someone who is passionate about gaming and familiar with MMORPG and FPS game systems and terminology.📍 Position Details
Location: G Tower, Kuala LumpurWorking Hours: 9:00 AM - 6:00 PMWorking Schedule: Rotational shifts from Monday to SundayJoining Date: To be confirmed (TBC)🎯 Key ResponsibilitiesRespond to player inquiries and resolve gaming-related issuesReview and analyze game logs to investigate item restoration requestsProvide support for in-game content and system-related inquiriesManage account, billing, and refund-related issuesConduct thorough research and apply critical thinking to determine the most appropriate solutionsCollaborate closely with specialized members of the Player Support teamStay up to date with the latest game updates and developments in the gaming industryDeliver an outstanding support experience by utilizing all available resources✅ RequirementsKorean proficiency at C1 level or above (TOPIK Level 5 or above)English proficiency at B2 level or aboveExperience playing MMORPG and FPS gamesGood understanding of gaming systems and terminologyFamiliarity with PC game launchers and online gaming platformsStrong verbal and written communication skillsExcellent research, analytical, and problem-solving abilitiesAbility to think critically when making decisionsBachelor’s degree or equivalent qualification🌟 Preferred QualificationsMore than one year of experience in Customer Service, BPO, or Gaming SupportKnowledge of or experience with gaming consolesAbility to conduct detailed research to resolve complex player issuesStrong teamwork and collaboration skillsPositive and adaptable attitude toward challengesGenuine passion for the online gaming industryIf you are passionate about gaming and would like to provide an epic support experience to players around the world, we would love to hear from you!