General Maanger - EXIM

Designation: General Manager – EXIMLocation: AhmedabadIndustry: Frozen Foods / Food Manufacturing / FMCGExperience: 18 – 20 YearsQualification: Graduate; MBA preferredReporting To: Chief Operating OfficerOVERVIEWIscon Balaji Foods Pvt. Ltd. is seeking a highly accomplished and result-oriented General Manager – EXIM to lead and scale its global export & import operations across international markets. This leadership role will be responsible for ensuring flawless EXIM operations, strengthening global customer relationships, optimizing international supply chains, and ensuring complete regulatory compliance for frozen food exports.The ideal candidate will possess deep expertise in the frozen food manufacturing industry, international trade, cold-chain logistics, export compliance, and global market development. The incumbent will serve as the strategic leader connecting international customers, manufacturing operations, quality systems, logistics partners, regulatory authorities, and internal stakeholders to ensure sustainable growth of EXIM operations and its operational excellence.KEY RESPONSIBILITIESEnd-to-End EXIM Operations LeadershipProvide overall leadership for export operations from order receipt to payment realization.Ensure seamless execution of: Order managementProduction coordinationShipment planningDocumentationCustoms clearanceFreight managementCustomer deliveryMonitor vessel schedules, reefer container availability, shipment timelines, and export commitments.Ensure optimal utilization of shipping resources and logistics cost management.Frozen Food Export Logistics & Cold Chain ManagementLead export logistics operations involving frozen and temperature-controlled products.Ensure maintenance of cold-chain integrity throughout: StorageInland transportationPort handlingInternational transitManage relationships with: Shipping linesFreight forwardersCustoms brokersCold storage operatorsLogistics service providersMinimize demurrage, detention, container rollover, and cargo claims.Regulatory Compliance & GovernanceEnsure compliance with all applicable export regulations and international trade requirements.Oversee documentation and compliance related to: DGFTICEGATEAPEDACustoms regulationsForeign Trade PolicyEnsure readiness and compliance for international customer audits and regulatory inspections.Monitor changing global trade regulations, import requirements, and market access conditions. APEDA registration, RCMC management, export procedures, and food-product export compliance are critical requirements for processed food exporters.Food Safety, Quality & Certification ManagementWork closely with Quality Assurance and Manufacturing teams to ensure compliance with customer and country-specific requirements.Support and maintain export readiness concerning: HACCPBRCGSFSSC 22000ISO 22000HalalOther customer-mandated certificationsEnsure export products meet international quality, traceability, labeling, and documentation requirements. Food safety certifications and cold-chain compliance are foundational requirements in the frozen food export industry.Trade Finance & Commercial ControlsCoordinate with Finance for: Letter of Credit (LC) review and complianceAdvance paymentsExport documentationPayment realizationBanking complianceMonitor foreign exchange risks and international payment exposures.Ensure timely realization of export proceeds.Leadership & Team DevelopmentLead, mentor, and develop the Export, Logistics, Documentation, and International Business teams.Establish a high-performance culture focused on accountability, customer satisfaction, and operational excellence.Build succession plans and capability development programs for the EXIM function.Drive continuous improvement initiatives across the export value chain.KEY PERFORMANCE INDICATORS (KPIS)Operational KPIsOn-Time In-Full (OTIF) DeliveriesShipment Execution AccuracyReefer Container Utilization (%)Customer Service LevelsDocumentation Accuracy (%)Financial KPIsFreight Cost per MTLogistics Cost ReductionDemurrage and Detention CostsExport Collection EfficiencyCompliance KPIsRegulatory Compliance ScoreCustomer Audit PerformanceProduct Rejection RateExport Claim IncidentsCANDIDATE PROFILEEducation Essential: Bachelor's Degree in Commerce, Business Administration, Supply Chain, International Trade, Logistics, Engineering, Food Technology, or related discipline.Preferred: MBA in International Business / Supply Chain Management / Export Management.Diploma or Certification in International Trade, EXIM, Logistics, or Supply Chain Management.EXPERIENCE REQUIREMENTSMandatoryMinimum 18 years of total experience in Export-Import (EXIM), International Trade, Export Logistics, or International Business functions.Minimum 5 years in a senior leadership position with end – to – end responsibility of EXIM Operations. Proven experience managing export operations in a frozen food, seafood, meat processing, ready-to-cook, ready-to-eat, IQF foods, or other temperature-controlled food manufacturing environment.Experience handling export volumes, customer complexity, and operational scale comparable to Iscon Balaji Foods Pvt. Ltd..Demonstrated success in managing multi-country export operations and international customer relationships.FUNCTIONAL COMPETENCIESEXIM ExpertiseExport DocumentationCustoms ProceduresDGFT RegulationsAPEDA ProcessesInternational Trade ComplianceIncotermsHS ClassificationTrade FinanceLogistics ExpertiseReefer LogisticsCold Chain ManagementOcean Freight OperationsFreight NegotiationExport PlanningCommercial ExpertiseInternational Business DevelopmentDistributor ManagementContract NegotiationPricing StrategyCustomer Relationship ManagementLeadership CompetenciesStrategic ThinkingBusiness AcumenCommercial OrientationNegotiation & Influencing SkillsCross-functional LeadershipDecision MakingProblem SolvingStakeholder ManagementTeam Building & CoachingResults OrientationSUCCESS PROFILEThe successful candidate will be a seasoned EXIM leader capable of driving end-to-end EXIM Operations and achieving operational excellence, with a strong understanding of frozen food exports, food safety requirements, cold-chain logistics, global customer expectations, and international trade compliance. They will be expected to build a scalable export organization that strengthens Iscon Balaji Foods Pvt. Ltd.'s position as a preferred supplier in global frozen food markets.