General Manager

At Black Tap, we're all about crafting memorable experiences - for our guests, and for the team that makes it happen. We're growing fast, and we're looking for a General Manager who can lead a restaurant like it's their own: someone curious, energetic, ambitious and caring, who takes ownership and brings people along with them. If that sounds like you, we want to meet you! THE ROLE As General Manager, you'll run the day-to-day operations of the restaurant, from the guest experience on the floor to the numbers behind the scenes. You'll build a crew with real chemistry, hit your operational and financial targets, and keep the Black Tap standard of craft burgers, crazy shakes and good times alive at every shift. You'll be responsible for: Full P&L ownership: labour, COGS, controllables, and driving profitable sales Hiring, training and developing the team delivering Black Tap's signature guest experience Leading pre-shifts, being present during service, and solving problems in real time Maintaining health, safety and compliance standards (food safety, licensing, H&S) Stock take management, ordering and supplier relationships Driving a positive, fun and high-energy culture Partnering with People Ops on ER matters, scheduling, payroll accuracy and policy compliance Community presence to build the restaurant's reputation WHAT YOU BRING 3+ years as a General Manager in a high-volume restaurant Commercially focused, with evidence of driving sales and controlling labour Excellent standards and attention to detail A track record of hitting financial targets without sacrificing guest or team experience Strong floor presence, you lead from the front, not just the office Experience managing a team of 20+ across FOH and BOH Working knowledge of UK employment law, food safety and licensing requirements A genuine people-first leadership style to develop people, not just manage shifts Flexibility to work evenings, weekends and holidays as the business demands WHAT WE OFFER Competitive salary Flexible scheduling Dining discounts  Real growth potential; training, development, and advancement across a growing multi-brand group ABOUT BLACK TAP Black Tap Craft Burgers & Beer is known worldwide for award-winning burgers, craft beer, and outrageous CrazyShakes®. Born in NYC, now expanding globally, we're looking for people who want to help tell our story as we grow.