General Manager

Company Description 800CarGuru is the UAE’s largest on-location and mobile vehicle service provider, offering comprehensive support to drivers across multiple emirates. The main Service Center is based in Dubai, providing a central hub for maintenance, repairs, and customer service. Roadside assistance services cover Dubai, Abu Dhabi, Sharjah, and Ajman, ensuring rapid response and reliable support in key urban areas. The company focuses on delivering convenient, high-quality automotive services, making it a trusted partner for individuals and businesses seeking dependable vehicle care.Role Description The General Manager role at 800CarGuru is a full-time, on-site position based in Dubai, United Arab Emirates. The General Manager will oversee daily operations at the Service Center, including service delivery, workflow management, and resource allocation to ensure efficiency and high-quality customer experiences. Responsibilities include leading and coaching teams, setting performance targets, monitoring key operational metrics, and ensuring adherence to safety and quality standards. The role involves coordinating with roadside assistance teams across Dubai, Abu Dhabi, Sharjah, and Ajman, optimizing schedules, and improving service coverage. The General Manager will also manage budgets, contribute to business planning, support marketing and customer engagement initiatives, and build partnerships that align with the company’s growth objectives.Qualifications Proven experience in operations management or general management within automotive services, transportation, or a related industry.Strong leadership and people management skills, including team supervision, performance management, and staff development.Experience in customer service management, with the ability to handle escalations and ensure high client satisfaction.Solid understanding of service center operations, scheduling, logistics, and resource planning.Ability to analyze operational data, track KPIs, and implement process improvements.Strong communication and interpersonal skills, with the ability to collaborate across departments and external partners.Competence in budgeting, basic financial analysis, and reporting to support decision-making.Fluency in English; proficiency in Arabic or other languages used in the UAE is an advantage.Knowledge of health, safety, and quality standards relevant to automotive and roadside assistance services.Bachelor’s degree in Business Administration, Operations Management, Automotive Engineering, or a related field; equivalent experience may be considered.Ability to work on-site full time in Dubai and occasionally travel within the UAE as required.