General Manager

Seeking a dynamic and highly organized General Manager with extensive experience in fast-casual restaurant operations. The General Manager oversees all aspects of daily restaurant performance, ensuring smooth execution, exceptional guest experiences, and a positive, high-performing team culture. This role requires a hands-on leader who excels at multitasking, operational oversight, financial management, and staff development, while upholding the brand’s standards of quality, hospitality, and consistency.Job ResponsibilitiesProvide strong leadership through hiring, training, mentoring, and developing team members.Foster a culture of teamwork, accountability, and excellence across all front- and back-of-house operations.Conduct regular performance evaluations and deliver constructive coaching to support growth and retention.Oversee all daily restaurant operations, including opening and closing procedures, service flow, and adherence to company standards.Monitor inventory levels to maintain adequate stock while minimizing waste and optimizing cost control.Enforce all health, safety, and sanitation protocols to maintain a clean and safe environment.Lead by example in delivering exceptional customer service; address guest inquiries, concerns, and complaints promptly and professionally.Manage budgets, monitor expenses and revenue, and work toward achieving financial targets.Analyze P&Ls and KPIs to identify performance opportunities and implement strategies to optimize profitability.Maintain high standards of food quality, presentation, and consistency in partnership with the kitchen team.Conduct regular inspections to ensure cleanliness, organization, and compliance with sanitation regulations.Job RequirementsProven experience as a General Manager or in a senior leadership role within a fast-casual or full-service restaurant environment.3+ years of progressive leadership experience managing large-scale food service operations.Strong leadership skills with the ability to motivate, inspire, and manage diverse teams.Solid business acumen with proficiency in budgeting, financial management, and interpreting P&Ls and KPIs.Demonstrated success managing food and labor costs and achieving budgetary targets.Exceptional customer service orientation with a passion for delivering memorable guest experiences.Thorough understanding of restaurant operations, inventory management, food safety, and compliance standards.Excellent communication, presentation, and leadership skills, both verbal and written.Ability to stand for extended periods, multitask in a fast-paced environment, and maintain a high level of organization.Flexibility to work evenings, weekends, and holidays is required.