General Manager

Company DescriptionBuffalo Wings & Rings is a restaurant that focuses on providing premium quality, signature wings and a variety of savory dishes such as burgers, salads, sandwiches and more. We have a strong commitment to creating delicious food using our original signature recipes. Our friendly servers and staff are dedicated to giving our customers the best possible experience.Key Responsibilities:Overall Restaurant OperationsTake full responsibility for the day-to-day operation of the restaurant.Ensure Buffalo Wings & Rings standards, SOPs and service procedures are consistently followed.Be highly visible and hands-on during service, particularly during peak periods.Ensure smooth coordination between FOH, BOH, kitchen, bar and support teams.Maintain restaurant cleanliness, presentation, safety and operational readiness.Sales & ProfitabilityOwn the restaurant’s sales and profitability targets.Monitor daily, weekly and monthly sales performance.Control food cost, beverage cost, labor cost, wastage and operating expenses.Review P&L and operational reports and take corrective action where required.Identify opportunities to increase sales, repeat visits and average spend.Team LeadershipLead, motivate and develop the entire restaurant team.Work closely with HR on recruitment, onboarding, training and performance management.Ensure proper staffing and scheduling based on business levels.Set clear expectations and hold managers and staff accountable.Build a strong team culture based on discipline, teamwork and hospitality.Guest ExperienceEnsure every guest receives consistent Buffalo Wings & Rings service.Personally handle escalated guest complaints and sensitive situations.Monitor reviews, guest feedback and satisfaction.Build relationships with regular guests, VIPs and the local community.Training & Brand StandardsEnsure all staff understand the menu, promotions and brand standards.Conduct regular refresher training and team briefings.Ensure promotions are executed correctly and communicated clearly by staff.Work closely with marketing to support campaigns, events and traffic-driving initiatives.Inventory & Cost ControlMonitor stock levels, purchasing, inventory and wastage.Ensure proper receiving, storage and food-handling procedures.Investigate variances and implement corrective measures.Maintain strong controls over cash, POS and inventory.Compliance & SafetyEnsure compliance with UAE/Dubai food safety, hygiene, licensing and operational requirements.Maintain HACCP/food safety standards and internal safety procedures.Ensure all incidents are properly reported and managed.Qualifications: 5+ years of restaurant/F&B management experience, preferably in high-volume casual dining. Previous Restaurant GM, Senior Restaurant Manager or equivalent experience. Proven experience managing a sizeable team. Strong understanding of P&L, food cost, labor cost and profitability. Strong FOH and BOH operational knowledge. Experience with POS, inventory and restaurant reporting systems. Excellent English communication skills. Strong leadership and conflict-resolution skills. Ability to work evenings, weekends and public holidays. Dubai/UAE restaurant experience strongly preferred.Experience with franchise brands or international restaurant concepts would be a major advantage. Candidates must be located in Dubai UAE. Interested candidates can send their CVs to admin@ae.bwr-intl.com