General Manager

For over 10 years, Haus of Portraiture has delivered white-glove, heirloom-quality portrait experiences for families across our studios, building a reputation for excellence and giving back to hundreds of charities along the way. As we grow, we need a General Manager who can own the day-to-day operations, drive bookings and sales, protect our reputation, and become the person this business runs through. We are a sales centric organization and you must be self motivated and know how to motivate a growing team of 35.The General Manager is a full-time, on-site role located in Santa Monica, CA, responsible for overseeing daily operations, leading multidisciplinary teams, and ensuring organizational goals are met. This role includes managing budgets, monitoring key performance indicators, and optimizing processes to improve efficiency and profitability.We are a SALES CENTRIC organization focused on continual improvement and accountability. You will own studio operations end-to-end, lead and develop staff, safeguard the client experience, and solve problems before they become fires, so the business runs profitably, smoothly, and true to our values. This is a true right-hand role: you report directly to the CEO and are trusted to run the business as if it were your own.

Responsibilities

Drive and motivate the remote booking team, as well as our in-person sales team.Own and continuously improve studio systems, SOPs, and workflows across two locationsOnboard, lead, coach, and hold staff accountable by building a team that performs and staysOwn scheduling, payroll oversight, inventory, reporting, and budgetsInstinctively read and de-escalate client concerns before they become complaints, treating every interaction as a reflection of the brandBe the first and final word on client escalations. Protect the 5-star experience at all costsInstinctively read and de-escalate client concerns before they become complaints by treating every interaction as a reflection of the brandStep into sales, bookings, or the sales floor wherever the business needs you that dayAnticipate problems and bring solutions, not just flags. This is a role for someone who fixes, not just reportsKeep deadlines, targets, and standards on track independentlyRepresent and protect the reputation of Haus of Portraiture in every decision you makeBe capable of stepping into virtually any function of the business when needed. Staffing, sales, client relations, or operationsYou Are:Business and sales-minded: you understand revenue, not just tasksActionable: you move on problems and don't sit on themSolutions-oriented: when something's broken, your instinct is to fix it, not report it and waitHigh-performing and metrics-driven, with a bias toward getting it donePositive and motivating: your energy sets the tone for the businessHas a natural instinct for people: you can read a tense client situation and know how to calm it, own it, and turn it into a winDependable: the Owner and team can count on you without checking inCalm and steady under pressure, across multiple locations and moving partsTrustworthy and loyal, with an "I eat last" leadership styleGenuinely comfortable wearing every hat the business needs... no task too big or smallRequirementsProven leadership/management experience (service-based retail a huge plus)Strong grasp of operations, systems, staffing, and salesComfortable with numbers, budgets, and reportingTrack record of thriving in fast-paced, multi-hat environmentsCompensation & BenefitsPerformance-based bonus opportunitiesFull-time exempt (including weekends)2 weeks paid vacationHealth benefits401(k)Pay is $100K base plus monthly bonuses based on driving performances. To apply, send your resume and cover letter highlighting any relevant previous work experience where you were responsible for driving sales and revenue.