General Manager

About the CompanyThe company operates a recurring service model focused primarily on manufacturing, distribution, and industrial customers. Rather than serving mainly construction sites, the business helps customers reduce waste haul costs by compacting open-top dumpsters filled with bulky materials such as pallets, crates, and packaging waste. The Houston market is the company’s largest location and serves as a major operational hub. The team includes truck operators, sales personnel, and support resources, and the business is known for high service standards, strong safety practices, and long-term customer relationships built on recurring contracts.About the RoleWe are seeking a General Manager to take operational ownership of our Houston market, the largest and most important business unit in the company. This location generates approximately $7M in annual revenue and represents a significant share of the overall business. This is not a passive oversight role. The right person will lead day-to-day execution, drive accountability across the team, ensure strong service delivery, and serve as the in-market leader for a high-performing recurring revenue operation. The business already has strong systems, SOPs, and EOS in place. What it needs now is a capable operator with strong leadership attributes, sound judgment, and the ability to grow into broader ownership over time. This role is ideal for someone with raw talent, strong leadership ability, and the capacity to learn quickly—not necessarily someone who has already held the exact title in the exact industry.ResponsibilitiesOwn day-to-day operations of the Houston business unitLead and manage truck operators and field personnel to ensure safe, efficient, high-quality service deliveryDrive accountability, expectations, and performance management across the teamMaintain strong culture, communication, and operational discipline in the marketEnsure customer service issues, escalations, and cancellations are handled quickly and professionallySupport key customer relationships and participate in important customer meetings as neededPartner closely with company leadership to execute business priorities and operational improvementsUse EOS tools, SOPs, and existing processes to drive consistency and follow-throughMonitor KPIs and help ensure the market is hitting service, retention, and performance targetsCoordinate effectively with sales leadership and support revenue growth efforts in the marketStep into select sales conversations or customer retention discussions when neededIdentify problems early, solve them directly, and prevent repeated mistakesBuild trust with leadership as someone who can increasingly take more ownership off the founders’ plateQualificationsProven leadership experience in operations, field services, logistics, route-based services, industrial services, home services, construction, distribution, or similar environmentsStrong people leadership skills with the ability to hold standards and drive accountabilityComfortable leading frontline teams in a hands-on operating environmentAble to operate within structure while also exercising sound judgment independentlyStrong communication skills with the ability to handle customers, team members, and leadership with maturityExperience in a role that blends operations with some level of customer-facing or sales support responsibility is preferredFamiliarity with EOS or similar accountability/operating systems is a plusMilitary leadership background is strongly preferredHigh potential, coachable operators with strong attributes and upward trajectory are encouraged to applyWhat Success Looks LikeIn this role, success means taking real ownership of the Houston market’s service delivery, team performance, and day-to-day execution. The right person will reduce the need for founder intervention, improve accountability across the operation, and become a trusted leader capable of running the market with increasing independence over time.Pay range and compensation package$120,000–$140,000 base salary20–30% performance-based bonusOpportunity to grow into broader responsibility as the business continues to scaleEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices and encourage applicants from all backgrounds to apply.