General Manager

Our client is seeking a dynamic General Manager to lead a premier marina and boatyard operation near Long Island, New York.This is an exceptional opportunity for a hospitality-minded operator to oversee a multifaceted waterfront business serving an affluent and highly discerning customer base.The organization combines luxury marina services, marine maintenance, storage, fuel operations, and customer amenities into a high-touch, service-driven environment where operational excellence and customer experience are equally critical to success.The ideal candidate will bring a strong blend of commercial leadership, operational discipline, financial acumen, and relationship management experience.This leader will be responsible for driving business performance, elevating service standards, developing high-performing teams, and ensuring seamless day-to-day operations across all facets of the property.Key ResponsibilitiesProvide strategic and operational leadership for all marina, boatyard, marine service, storage, fuel dock, and customer-facing operationsMaintain full P&L accountability including budgeting, forecasting, capital planning, and long-term business strategyDrive revenue growth, profitability, customer retention, and operational efficiency across multiple revenue streamsAnalyze operational and financial performance metrics to identify opportunities for improvement and business optimizationLead and develop cross-functional teams across marine operations, service, yard operations, dock staff, and administrative functionsCreate and refine operational workflows to improve technician productivity, yard utilization, scheduling efficiency, and service turnaround timesChampion a culture of accountability, professionalism, safety, and continuous improvement throughout the organizationOversee marina infrastructure, maintenance planning, equipment utilization, and facility improvement initiativesEnsure compliance with all environmental, safety, insurance, and regulatory requirementsDeliver a luxury-level customer experience by proactively managing client relationships and resolving escalated customer matters with professionalism and urgencyServe as a visible leader within the boating and waterfront community, building relationships with yacht owners, captains, vendors, yacht clubs, and local stakeholdersPartner with marketing and leadership teams to strengthen brand positioning, customer engagement, and market presenceSupport succession planning, employee development, recruiting, and retention initiatives across the operationMaintain strong emergency preparedness, incident response, and risk management protocolsQualifications7+ years of leadership experience within marina operations, marine services or similarly service-intensive environmentsProven experience leading complex operational businesses with full financial and operational accountabilityStrong P&L management experience with demonstrated success driving growth while maintaining operational disciplineExperience managing large, cross-functional teams in operationally intensive settingsStrong understanding of customer service excellence, infrastructure operations, and service delivery managementAbility to thrive in a fast-paced, hands-on leadership environmentExceptional communication and relationship-building skills with the ability to interact confidently with high-net-worth clientele and executive stakeholdersStrong operational problem-solving skills with a proactive and solutions-oriented mindsetExperience implementing operational systems, service processes, and workflow improvements preferredPassion for hospitality, waterfront operations, luxury service, or marine environments strongly preferred