General Manager_High-End Furniture Store

Who We AreMust Société brings together complementary worlds of furniture and décor for both indoor and outdoor living. With its brands Must Société, Maison Corbeil, La Galerie du Meuble, and Jardin de Ville, the brand supports every design project with an inspiring selection, expert guidance, and a personalized approach.With over 70 years of expertise, each of these brands stands out in its field within the furniture industry.By joining forces in 2015, we brought together companies that share the same values and vision for the future. This synergy has allowed us to position ourselves to conquer the Canadian market by offering a complete experience and an expert selection of the finest furniture from here, Europe and beyond, ranging from accessible styles to high-end. We are looking for a passionate, dynamic, and results-driven General Manager to lead our Must Société store in Ottawa, inspire a talented team, and deliver an exceptional customer experience! Your role as a General Manager at Must Société Ottawa:Your tasks as General Manager are generally to manage the store operations, promoting a customer-centric culture daily to meet and exceed sales and profitability targets. As General Manager, you are to oversee the store’s team, including a Sales Manager, Sales Consultants, In-Store Administrative Assistants, Showroom Technicians and Cleaning Attendants. As General Manager, you optimize store operations and contribute to the development and implementation of sales and marketing strategies. As General Manager, you are also mandated to maintain and develop the relationship with the designer community by organizing and participating in various events to increase Must Société’s brand visibility in the Ottawa market. You are a key collaborator with all other departments of Must Société. Your responsibilities as General Manager of our Must Société Ottawa store: Staff ManagementParticipate in recruitment, onboarding, training, and motivating staff.Evaluate employee performance, set individual goals, and provide development opportunities.Plan work schedules and send weekly reports to payroll (sick leave, vacations, other leaves). Sales ManagementEnforce company policies and procedures (deposits, pricing, labeling, contract compliance, customer returns, dress code, etc.).Ensure the branch meets and exceeds its sales targets by setting individual goals for each employee.Maximize store profitability through effective cost and margin management and increase sales by achieving and improving the conversion rate. Customer Service ManagementResolve complaints promptly, aiming for 100% customer satisfaction and in line with Must Société protocol.Ensure team members follow up on their undelivered sales (SND).Achieve high customer satisfaction scores (e.g., online reviews). Opening and Closing Register Procedures· Ensure system amounts match those on payment terminals.Identify and correct discrepancies when applicable.Verify the accuracy of the cash drawer balances. Visual Merchandising and Inventory ManagementControl merchandise reception and expedition.Send the list of required inventory adjustments to the Purchasing and Imports Coordinators.Ensure the store is always laid out according to established standards (displays, labeling, cleanliness). Designer Community EngagementBuild and maintain strong relationships with the local designer, architect, and decorator community to increase brand awareness and develop new business opportunities.Organize and host in-store events, product presentations, networking evenings, and other activities aimed at engaging the design community.Represent Must Société at relevant industry events, networking activities, design events, and community initiatives. Do you have what it takes to be our General Manager at Must Société Ottawa?A minimum of 10 years of management experience, including ideally 7 years in a retail management role.A university degree in Business Administration, Management, Marketing, or a related field is considered an asset.Significant experience in a retail sales environment, ideally in furniture, home décor, design, luxury retail, or a related industry.Experience in business development and building professional relationships; experience working with designers, architects, decorators, or other industry professionals is considered an asset.Ability to analyze performance indicators and implement effective action plans.Proven experience in managing, coaching, and developing high-performing professional sales team, with strong business development skills.Collaborative leadership, strong communication, and excellent interpersonal skills.Comfortable representing Must Société with business partners, designers, architects, and members of the business community;Proficiency with technology, computer systems, and standard office software.What we offerAt Must Société, we have our employees' well-being at heart and offer the following benefits:Competitive and rewarding compensation package, including a base salary and a performance-based bonus plan tied to the achievement of your objectives.Joining an experienced, motivated, and passionate team of professionals.A stable full-time schedule with a flexible weekend rotation (at least one weekend day or alternating weekends).Comprehensive group benefits (including dental coverage) with employer contributions.10 paid statutory holidays, two more than the legal standard.Employer contributions to a Group RRSP program.Generous employee discounts on all our products.Excellent career growth opportunities within a rapidly expanding company with multiple exciting projects underway. Why join Must Société?We are a recognized company in high-end furniture;We offer a stimulating, performance and human-driven work environment;We have a culture that INSPIRES, where our values such as integrity, collaboration, courage, responsible performance and continuous improvement guide every decision and action. Ready to lead, inspire, and make an impact? If you think you're the General Manager for our Ottawa team, apply today by submitting your resume through this platform.We look forward to meeting you!