General Manager – Hotel Operations for a cafe brand

Operations Manager – Kennedia Blu CafeAbout Kennedia Blu CafeKennedia Blu Cafe is a growing cafe and food & beverage brand committed to delivering high-quality food and beverages along with exceptional customer experiences in a welcoming environment.Currently, the brand operates two cafe outlets and one cloud kitchen, with plans for further expansion. We are looking for an experienced and dynamic Operations Manager who can effectively manage our existing operations while contributing to the growth and expansion of the brand.Role DescriptionThe Operations Manager will be responsible for overseeing and managing the overall operations of Kennedia Blu Cafe's two outlets and cloud kitchen. The role requires a hands-on professional with strong experience in cafe and food & beverage operations.The ideal candidate should have previously worked with reputed and established cafe brands such as Café Coffee Day (CCD), Barista, Starbucks, Third Wave Coffee, or similar organisations and should possess a thorough understanding of managing multiple outlets, teams, customer experience, inventory, costs, and operational standards.As Kennedia Blu Cafe continues to expand, the Operations Manager will also play an important role in establishing systems, processes, and teams to support the brand's future growth.Key ResponsibilitiesOversee the day-to-day operations of two cafe outlets and one cloud kitchen.Ensure consistently high standards of food and beverage quality, customer service, hygiene, and overall guest experience.Lead, train, motivate, and supervise outlet and kitchen teams.Develop efficient operational systems and processes that can support future business expansion.Monitor staff performance, attendance, scheduling, productivity, and adherence to company policies.Ensure effective inventory management, stock control, and coordination with vendors and suppliers.Monitor sales, operational costs, food costs, wastage, and profitability and implement appropriate cost-control measures.Ensure compliance with food safety, hygiene, and other applicable operational standards.Maintain effective coordination between the cafe outlets and cloud kitchen.Resolve operational and customer-related issues promptly and effectively.Implement initiatives to improve operational efficiency, customer satisfaction, sales, and profitability.Maintain consistency in service and brand standards across all existing and future outlets.Work closely with the management team on business growth, expansion, and the launch of new outlets.Candidate ProfilePrior experience in cafe, restaurant, or food & beverage operations management is essential.Experience with reputed cafe chains such as CCD, Barista, Starbucks, Third Wave Coffee, or similar brands will be strongly preferred.Experience in managing multiple outlets or units will be an added advantage.Strong knowledge of cafe operations, food and beverage service, inventory management, and team leadership.Good understanding of sales, cost control, wastage management, and outlet profitability.Strong leadership, communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment and take ownership of operational performance.A hands-on approach with the ability to build systems and processes suitable for a growing business.Educational QualificationCandidates with qualifications in any of the following areas will be preferred:Hotel ManagementBBAMBAHospitality ManagementFood & Beverage ManagementOther relevant qualificationsCompensationSalary Package: As per the candidate's experience, qualifications, and company policy.LocationBengaluruThis is an excellent opportunity for an experienced cafe operations professional to take on a key leadership role in a growing brand and contribute directly to its future expansion and success.