General Manager (Indoor Entertainment)

One of our clients in Riyadh is looking for General Manager (Indoor Entertainment), will lead the company business across the Kingdom of Saudi Arabia, driving sustainable growth, operational excellence, customer experience and Tribe culture as the business rapidly scales.Values & BehaviourLead the company Tribe and Values across the Kingdom, ensuring all Tribe members bring them to life every day.Positively influence and strengthen the company culture through direct and indirect leadership.Take every opportunity to promote the company Vision, Mission, Purpose and Values internally and externally.Lead with authenticity, energy, accountability and a strong customer mindset.LeadershipLead the KSA business strategy and translate plans into clear execution and measurable outcomes.Build and lead a scalable KSA organizational structure capable of supporting rapid venue expansion.Develop strong leaders and succession pipelines across the Kingdom.Drive effective communication and alignment across venues, functions and Dubai HQCommercial Performance & ProfitabilityOwn and deliver the KSA P&L, venue KPI’s and annual budgets.Drive sustainable and profitable revenue growth across all operating venues.Analyse business KPI’s including sales, labour, occupancy, customer satisfaction and profitability, implementing action plans to improve performance.Manage expenses and ensure controllable costs remain in line with budgets.Operations & Customer ExperienceEnsure all venues consistently deliver the company experience and maintain brand standards.Lead operational excellence across safety, service, cleanliness, customer flow and venue presentation.Create systems, processes, dashboards and reporting rhythms that support scalable growth.Ensure every venue delivers an environment where customers feel welcomed, free, supported and inspired to progress.Requirement:15+ years leadership experience across multi-site consumer businesses including hospitality, entertainment, leisure and/or retail.Strong experience operating and scaling businesses within KSA.Proven commercial acumen with ownership of P&L, budgets and sustainable revenue growth.Experience launching, scaling or expanding multi-site businesses.Strong operator with the ability to balance strategy and hands-on execution.Exceptional people leader and culture creator.Comfortable operating within matrix reporting structures and cross-functional environments.Deep understanding of customer experience and brand-led consumer businesses.