General Manager / Outlet Manager / Shift Supervisor

General Manager / Outlet Manager / Shift Supervisor📍 Location: United Arab Emirates (UAE) 🏡 Work Arrangement: Hybrid / Remote 🕒 Employment Type: Full-time / Part-time 🎯 Experience Level: Supervisor / Manager / SeniorAbout the RoleWe are seeking a responsible, organized, and results-oriented General Manager / Outlet Manager / Shift Supervisor to support business operations, team performance, customer service, and daily operational activities in the UAE.The successful candidate will help ensure smooth business operations, maintain service standards, coordinate team activities, monitor performance, and support business growth and customer satisfaction.This opportunity is suitable for experienced managers, supervisors, operations professionals, and candidates with backgrounds in retail, hospitality, food & beverage, customer service, sales, or general business operations.Key ResponsibilitiesOversee and coordinate daily business and operational activities.Manage staff schedules, shifts, attendance, and workforce allocation.Lead, supervise, and motivate employees to achieve operational and performance targets.Monitor customer service standards and resolve customer issues professionally.Ensure company policies, procedures, and operational standards are followed.Monitor sales, revenue, costs, productivity, and key operational KPIs.Support inventory, stock management, ordering, and operational planning where required.Coordinate with suppliers, service providers, and internal departments.Handle operational issues and implement appropriate solutions.Prepare daily, weekly, and monthly operational reports.Support recruitment, onboarding, training, coaching, and performance management.Identify opportunities to improve operational efficiency and customer experience.Monitor workplace safety, cleanliness, quality, and service standards where applicable.Support promotional activities, sales initiatives, and business-development efforts.Assist senior management with business planning and operational decisions.Ensure smooth communication between management and operational teams.Maintain accurate operational records and documentation.Support business continuity and respond effectively to unexpected operational challenges.What We're Looking ForStrong leadership and team-management skills.Excellent communication and interpersonal abilities.Strong customer-service mindset.Good organizational and time-management skills.Ability to manage multiple priorities in a fast-paced environment.Strong problem-solving and decision-making skills.Ability to monitor KPIs, sales performance, and operational results.Proactive, responsible, and results-oriented attitude.Ability to work independently and collaboratively.Comfortable using Microsoft Office, Excel, Google Workspace, or similar tools.Strong English communication skills.Arabic language skills are an advantage.UAE / GCC operational experience is highly advantageous.Qualifications & ExperienceDiploma or Bachelor's degree in Business Administration, Hospitality Management, Retail Management, Operations, or a related field is preferred.Previous experience in general management, outlet management,