General Manager - Property Operations

General Manager – Property Operations

Location: Kalutara, Sri LankaSalary: LKR 200,000 – 250,000 per monthWork Arrangement: Shift-Based | Residential Option PreferredAbout the RoleOur client is looking for a trustworthy, hands-on General Manager – Property Operations to oversee the day-to-day operations of a private hospitality property in Kalutara, which frequently hosts weddings and other events.This role is suited to someone with experience managing a villa, guesthouse, boutique property, or similar hospitality establishment.

The ideal candidate will be operationally strong, capable of solving problems independently, and comfortable managing a team while maintaining a positive and professional environment.Key ResponsibilitiesOversee the daily operations of the property, ensuring everything runs smoothly and guests receive a positive experience.Coordinate wedding bookings, events, and guest requirements, addressing queries and resolving issues promptly.Manage staff schedules, prepare shift rosters, and ensure adequate staffing for daily operations and events.Supervise the existing team, set clear expectations, and ensure staff remain accountable for their responsibilities.Handle operational challenges independently, using sound judgment and practical problem-solving skills.Maintain the property's standards of cleanliness, service, maintenance, and overall presentation.Coordinate with the family and relevant stakeholders, providing updates on operations and escalating matters when necessary.Build positive working relationships with the existing team while maintaining professionalism, discretion, and mutual trust.Who We're Looking ForPrevious experience managing or overseeing a villa, guesthouse, boutique hotel, or similar hospitality property.Strong operational and problem-solving skills, with the ability to handle guest concerns and unexpected situations calmly.Experience managing staff, coordinating shifts, and holding team members accountable.A trustworthy, responsible, and diplomatic individual who can work respectfully with an established team.Strong communication and interpersonal skills, with a guest-focused and service-oriented mindset.Someone who can take initiative, work independently, and make practical decisions in the best interests of the property.Candidates who live in or very close to Kalutara are preferred. Applicants who are willing and able to reside at the property would be an advantage.Interested? Send your CV to careers.talentstudio.io