General Manager – US RCM Operations
Zyentara Solutions (Pvt) Limited · Colombo, Western Province, Sri Lanka
Apply & track with Apply EdgeOur client is seeking an experienced General Manager – RCM Operations to lead large-scale revenue cycle operations, drive financial and operational performance, and strengthen client relationships while ensuring operational excellence, continuous improvement, and sustainable business growth.General Manager – RCM OperationsKey ResponsibilitiesDrive a purpose-driven, value-centric leadership culture focused on operational excellence, accountability, and customer satisfaction.Leverage strong US Healthcare Revenue Cycle Management (RCM) expertise across Medical Billing, Payment Posting, Denial Management, Accounts Receivable (AR), and Collections to ensure effective operational execution and delivery.Establish and sustain a metrics-driven operating culture focused on productivity, quality, service levels, financial performance, and customer deliverables.Adopt an entrepreneurial and customer-first mindset, driving operational optimization, revenue growth, margin improvement, cost efficiency, and automation while fostering a positive employee experience.Drive operational performance to achieve and exceed established targets, including billing collections, AR cash realization, and other key financial and operational KPIs.Provide strong people leadership through coaching, mentoring, performance management, timely feedback, talent development, and effective reward and recognition practices.Lead and engage large, geographically dispersed, multicultural teams, fostering collaboration, accountability, transparency, and high performance.Build and maintain strong client relationships, understand business expectations, and translate client requirements into effective operational strategies and execution plans.Drive financial and resource optimization through effective capacity planning, workforce utilization, span of control, band mix, FTE cost management, and employee productivity.Maintain close oversight of day-to-day operational performance, ensuring KPIs are defined, monitored, analyzed, and reported to drive continuous improvement.Ensure compliance with client-specific service level agreements (SLAs), quality standards, and operational requirements across global operations.Collaborate with the CEO/COO, operations leaders, and cross-functional teams to strengthen execution, improve service delivery, and achieve business objectives.Optimize workforce planning, resource allocation, and operational costs across locations to improve productivity and profitability.Ensure teams maintain the required technical and process knowledge through effective collaboration with training and quality functions.Drive process compliance, operational governance, risk mitigation, and adherence to established policies and procedures.Lead strategic transformation initiatives in collaboration with solutions and technology teams, accelerating automation, process improvements, and technology rollouts.Oversee day-to-day US RCM operations across multiple markets or regions, ensuring consistent service delivery, operational excellence, and alignment with organizational goals. Qualifications & ExperienceBachelor’s or Master’s degree, or an equivalent professional qualification.10+ years of experience in US Healthcare Revenue Cycle Management (RCM), with at least 5 years in people management and operational leadership.Candidates without direct RCM experience may be considered if they have strong senior-level experience in operations management, analytics, and process improvement within a corporate environment.Proven experience in senior RCM operations leadership, preferably managing large-scale operations across multiple markets or regional portfolios.Strong working knowledge of US Healthcare RCM processes, including Medical Billing, Payment Posting, Denial Management, AR Management, and Collections.Demonstrated success in achieving operational, financial, productivity, quality, and client service targets.Completed certifications in Lean Management and Project Management.Working knowledge of budgeting, workforce and capacity planning, cost optimization, and process automation.Strong proficiency in MS Office, particularly Excel and data-driven reporting tools.Excellent strategic thinking, business acumen, analytical capabilities, and problem-solving skills.Strong written and verbal communication skills, with the ability to engage effectively with clients, senior leadership, and global teams.Ability to thrive in a fast-paced, performance-driven environment while managing competing priorities and operational challenges.Comprehensive understanding of RCM industry standards, operational best practices, compliance requirements, and continuous improvement methodologies.Proven ability to lead, coach, and develop large teams while building a culture of accountability, collaboration, and continuous improvement.