General Services & Facilities Manager

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do:Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.Indra UK & Ireland is experiencing continued growth, including a landmark contract award with Transport for London. To support the high volume of hiring for the TfL project, we are expanding our Talent Acquisition team.Job PurposeThe General Services & Facilities Manager is responsible for the effective management, maintenance, safety, and continuous improvement of the company's facilities and workplace environment. This is a newly created role as we continue to grow our operations within the UK & Ireland working closely with the global facilities team.The role ensures that all building operations, contractor services, compliance requirements, and workplace support functions are delivered to the highest standards while aligning with business objectives.The postholder will lead facilities operations, oversee external service providers, manage budgets and expenditure, support office transformation projects, and create a safe, efficient, and positive working environment for employees and visitors.Office based will be in Hanover Square with regular travel between sites across London with the biggest site being in Redhill Surrey.RequirementsKey ResponsibilitiesFacilities Management & OperationsLead the day-to-day management of facilities, building services, and general office operationsEnsure the highest standards of cleaning, maintenance, security, and workplace presentation are maintained at all timesManage and monitor third-party contractors, suppliers, and service providers, ensuring contractual obligations and service level agreements (SLAs) are achievedConduct regular inspections of offices, communal areas, car parks, storage facilities, and waste management areas to identify maintenance and operational requirementsCoordinate preventative and corrective maintenance activities to minimise disruption to business operationsSupport office refurbishment, renovation, and workplace improvement projects, working closely with internal stakeholders and external vendorsHealth, Safety & ComplianceEnsure compliance with all relevant Health & Safety legislation, regulations, and company policiesConduct and review risk assessments, ensuring risks are identified, mitigated, and appropriately monitoredInvestigate and report incidents, hazards, and non-compliance issues, implementing corrective actions where necessaryMaintain facilities-related compliance records, inspections, certifications, and statutory documentationPromote a positive health, safety, and wellbeing culture across the organisationVendor & Contractor ManagementDevelop and maintain strong working relationships with contractors, service providers, landlords, and key stakeholdersManage contractor performance, ensuring quality, compliance, and value for moneyOversee procurement activities relating to facilities services and operational requirementsCoordinate contractor access, permits to work, and health & safety complianceFinancial ManagementSupport the preparation and monitoring of facilities budgetsAnalyse expenditure and identify opportunities for cost control and operational efficienciesCreate purchase orders, process invoices, and ensure timely approval and payment of facilities-related costsSupport supplier negotiations and contract renewals to achieve best valueWorkplace Experience & Business SupportDeliver a high-quality workplace experience that supports employee engagement, productivity, and wellbeingProvide operational support for company events, meetings, conferences, and visitor managementAct as a key point of contact for facilities-related enquiries and service requestsEnsure facilities services are aligned with business needs and organisational growth objectivesLeadership & Stakeholder ManagementProvide guidance and expertise on facilities management best practicesFoster collaborative relationships across departments and with external partnersPromote company values and contribute to a positive workplace cultureSupport the development and implementation of facilities strategies and continuous improvement initiativesEssentialSkills, Experience & QualificationsMinimum 3 years' experience in Facilities Management, General Services, Workplace Management, or a similar roleProven experience managing third-party contractors, suppliers, and facilities service providersIOSH Managing Safely, IOSH Working Safely, or equivalent Health & Safety qualificationStrong understanding of facilities operations, compliance, maintenance, and health & safety requirementsExperience managing budgets, purchase orders, invoices, and cost control activitiesExcellent communication and interpersonal skills with the ability to build effective relationships at all levelsStrong organisational and problem-solving skills with the ability to manage multiple prioritiesProficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and WordCustomer-focused approach with a commitment to service excellenceDesirable18th Edition Electrical QualificationNEBOSH General Certificate or equivalent Health & Safety qualificationExperience managing office refurbishment, relocation, or workplace transformation projectsKnowledge of building management systems (BMS) and facilities management softwareFull UK Driving LicenceBenefitsHolidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)Pension - 4% employee and 4% employerPrivate medical insurance (including dental & optical)Life assuranceIncome protectionEmployee assistance programsFlexible/remote working optionsCharitable initiativesSocial events (formal & informal)Learning and development programsInnovative & collaborative work environmentIndra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.