General Services - CoE (Center of Excellence)

Unilever Oleochemical Indonesia (UOI) is looking for a highly motivated professional to join our team and become a key enabler of Workplace Services excellence as the Centre of Excellence (CoE) for Workplace Services. This role will play a critical role in ensuring Workplace Services operations are data-driven, efficient, compliant, and leading initiatives to :GovernanceMaintain the Workplace Services governance framework.Develop and maintain Standard Operating Procedures (SOPs).Standardize operational processes across Workplace Services.Ensure compliance with documentation standards and requirements.Performance ManagementDevelop and maintain Workplace Services KPI dashboards.Monitor Service Level Agreement (SLA) achievement and compliance.Analyze service performance and identify improvement opportunities.Publish monthly Workplace Services Performance Reports.Vendor GovernanceMonitor vendor compliance with contractual obligations.Track contract expiration dates and renewal requirements.Maintain vendor performance scorecards.Coordinate Quarterly Business Reviews (QBRs) with vendors.Financial AdministrationTrack and monitor operational budgets.Verify invoices and supporting documentation.Monitor Purchase Requisition (PR) and Purchase Order (PO) processes.Prepare monthly financial reports.DigitalizationManage the Complaint Management System.Develop and maintain Power BI dashboards.Analyze service trends and operational data.Support automation and digital transformation initiatives.Continuous ImprovementIdentify opportunities for process improvement.Track continuous improvement projects and initiatives.Monitor Corrective and Preventive Action Request (CPAR) completion.Coordinate Lean and operational excellence initiatives.Audit & CompliancePrepare audit-related documentation.Track corrective actions and follow-up activities.Maintain compliance records and supporting evidence.Project ManagementSupport Workplace Services projects and initiatives.Prepare management reports and presentations.Coordinate cross-functional initiatives and stakeholder engagement.What We're Looking ForWilling to relocate to and work in Sei Mangkei, North SumateraFluent in English, both written and spoken.Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, Statistics, Management, or a related field.Minimum of 3 years of experience in one or more of the following areas: General AffairsGeneral ServicesWorkplace ServicesProject Management Office (PMO)Business Excellence / Continuous ImprovementAdministrative OperationsCorporate ServicesExperience in developing reports and dashboards using Power BI.Experience in KPI dashboard development and performance reporting.Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, dashboards, and advanced formulas.Familiarity with PR/PO processes and procurement-related administration.Experience managing vendor scorecards and conducting service performance evaluations.Knowledge of complaint management processes, root cause analysis, and problem-solving methodologies.