German Customer Service Trainer

About Tech Mahindra EgyptJoin Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.Key ResponsibilitiesDeliver engaging and effective training programs for German-speaking Customer Service Associates.Conduct new hire training, refresher sessions, and continuous learning programs.Assess trainees' language proficiency, communication skills, and product knowledge.Monitor trainee performance and provide coaching, feedback, and development plans.Develop, maintain, and update training materials, assessments, and learning content.Partner with Operations and Quality teams to identify training needs and performance gaps.Track training effectiveness and prepare reports on trainee progress and readiness.Support employees in improving customer experience, communication, and service excellence standards.QualificationsFluent German language proficiency (C1/C2 preferred).Minimum 2-3 years of experience as a Trainer, Customer Service Trainer, Language Trainer, Learning Specialist, or a similar training role.Experience delivering training programs for customer service, customer support, or contact center teams.Strong understanding of customer service operations and best practices.Excellent presentation, facilitation, coaching, and communication skills.Strong interpersonal skills with the ability to engage, motivate, and develop employees.Ability to assess learning needs and adapt training approaches accordingly.Proficiency in Microsoft Office applications and reporting tools.Bachelor's degree is preferred.