Global Chief Technology Officer - Consumer Markets

Role OverviewA senior technology leadership opportunity responsible for setting the strategic direction, overseeing technology delivery and ensuring the operational effectiveness of a complex, internationally deployed digital platform.The successful candidate will lead the evolution of the technology environment, ensuring it remains scalable, resilient, secure and responsive to changing business requirements across multiple international markets.The role encompasses end-to-end technology ownership, including strategic planning, application development, engineering delivery, infrastructure coordination, production operations, risk management and financial oversight.Working closely with senior business and technology stakeholders, the role will translate commercial objectives into technology priorities, drive platform modernisation, accelerate the adoption of emerging technologies and improve the overall effectiveness of technology delivery.A key priority will be building and developing a high-performing, geographically distributed technology organisation capable of supporting continuous business operations across different time zones.Key Accountabilities1. Technology Strategy and DirectionEstablish and maintain the overall technology strategy, translating business objectives into a prioritised, multi-year technology roadmap.Direct the delivery of strategic technology initiatives across different markets, ensuring consistency while accommodating local business requirements.Identify opportunities to enhance existing capabilities, introduce new functionality and support evolving commercial needs.Evaluate emerging technologies and identify opportunities to improve scalability, customer experience and operational effectiveness.Align technology investment and capability development with longer-term business objectives.2. Executive and Business PartnershipServe as a senior technology advisor to business leadership, providing guidance on technology opportunities, investment priorities and delivery considerations.Build effective relationships with senior stakeholders across business operations, technology, programme delivery and other relevant functions.Translate business requirements into practical technology solutions and delivery priorities.Provide technology leadership for strategic commercial initiatives, business expansion and external collaboration opportunities.Manage competing priorities, stakeholder expectations and escalations across multiple markets.3. Technology Delivery and Programme GovernanceOversee a portfolio of concurrent technology programmes, projects and operational initiatives across multiple locations.Ensure delivery commitments are achieved within agreed budgets, timelines, quality expectations and business requirements.Establish appropriate governance, delivery frameworks and performance measures for complex technology initiatives.Ensure effective coordination of resources, funding and delivery capacity in line with business priorities.Identify and address delivery dependencies, operational challenges and project risks through timely intervention and escalation.Maintain appropriate oversight of programme execution, progress reporting and delivery outcomes.4. Organisational and People LeadershipLead and develop a large, internationally distributed technology organisation comprising engineering, application delivery and operational support capabilities.Establish an effective organisational structure, leadership framework and resource allocation model.Define workforce and capability development strategies to address evolving technical requirements and business demands.Strengthen engineering capabilities, technical expertise and the adoption of productivity-enhancing tools, including AI-enabled solutions.Build a high-performing culture focused on accountability, collaboration, continuous improvement and consistent delivery.Ensure the organisation has the appropriate skills, capacity and operating model to support its strategic objectives.5. Technology Innovation and TransformationDrive the ongoing modernisation and enhancement of the technology environment.Identify opportunities to simplify processes, improve engineering productivity and accelerate the introduction of new capabilities.Promote the effective application of AI, automation, data-driven approaches and other relevant emerging technologies.Work alongside technical leadership to ensure architectural direction and engineering practices support long-term platform evolution.Improve the efficiency of solution development, implementation and integration processes.Develop a technology capability roadmap that supports business growth and changing customer expectations.6. Operational Excellence and ResilienceMaintain overall accountability for the stability, availability and performance of business-critical technology services.Establish effective production support, application maintenance and service management practices.Oversee incident response, problem resolution, service recovery and operational risk mitigation.Ensure appropriate business continuity and technology recovery arrangements are in place and regularly maintained.Drive operational improvements to strengthen service reliability and minimise business disruption.Ensure technology services can support continuous operations across international markets and time zones.7. Technology Risk, Governance and Financial ManagementEnsure technology activities comply with applicable internal governance, security policies, risk controls and architectural standards.Maintain oversight of technology-related risks, control effectiveness and remediation activities.Ensure appropriate security and governance considerations are incorporated throughout the technology delivery lifecycle.Own technology financial planning, budget management and resource utilisation.Balance investment decisions, operational expenditure and delivery commitments against business priorities.Promote consistent technology standards and effective risk management across the organisation.Candidate RequirementsEssential Experience and QualificationsBachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.Approximately 12–15 years of experience in technology, including substantial experience in senior technology leadership positions.Demonstrated ownership of complex, customer-facing or business-critical technology platforms requiring high availability and operational resilience.Proven experience leading large technology organisations across multiple geographical locations and delivery centres.Strong track record in technology strategy development, roadmap execution and enterprise-scale transformation.Extensive experience overseeing application development, delivery, maintenance and cloud-based technology environments.Demonstrated ability to lead engineering transformation, organisational change and the adoption of AI or other emerging technologies.Strong commercial awareness, including technology budgeting, financial management, resource planning and investment prioritisation.Experience partnering with senior business executives and influencing strategic decisions at leadership level.Excellent communication, stakeholder engagement and organisational leadership capabilities.Desirable ExperienceInternational leadership experience or responsibility for technology operations spanning multiple markets.Exposure to complex, continuously operating business environments with demanding availability and service requirements.Experience with major public cloud environments, preferably Microsoft Azure.Background in technology-led businesses operating through commercial partnerships or multi-party service ecosystems.Experience supporting business expansion, new market development and the introduction of new digital capabilities.Familiarity with modern engineering practices, AI-enabled development and technology operating model transformation.Role ExpectationsThe position requires a strategic yet hands-on approach to executive technology leadership, combining long-term planning with strong delivery and operational accountability.The successful candidate must be comfortable managing complex international stakeholder relationships, making decisions across competing priorities and leading a geographically distributed organisation.International travel and flexibility to participate in meetings outside conventional business hours will be required to support the organisation's global operating environment.