Global CRM Business Analyst Expert – Salesforce & CRM Analytics

About CEVA LogisticsCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?About the RoleWithin the CRM & Data team, you will act as a Senior Business Analyst, with strong expertise in Salesforce Sales Cloud and CRM Analytics, serving as a key functional link between business stakeholders and IT teams.Your role will focus on structuring and challenging business needs, designing relevant functional solutions, and supporting the evolution of Salesforce and its analytics capabilities across an international environment.You will contribute to the development and continuous improvement of CRM dashboards, reporting and analytics solutions, helping Sales, Marketing and Data teams make better use of their data and improve business performance.Key ResponsibilitiesGather, analyze and challenge business requirements from Sales, Marketing and Data teamsTranslate business needs into user stories, functional specifications, acceptance criteria and test casesDesign and evolve CRM processes within Salesforce Sales CloudDesign, maintain and enhance dashboards and analytics solutions using CRM Analytics / Tableau CRMTranslate business questions into relevant reporting and analytics solutionsEnsure the quality, consistency and reliability of CRM data used for reporting and analyticsManage and maintain the functional backlog and contribute to prioritizationCoordinate business, IT, CRM and development stakeholdersPrepare and lead functional testing and UATSupport releases, go-lives and user adoptionContribute to the continuous improvement of CRM processes, reporting and analytics capabilitiesCandidate Profile5–7+ years of experience in Business Analysis, Functional Consulting or CRM ConsultingStrong hands-on expertise in Salesforce Sales CloudProven experience with CRM Analytics / Tableau CRM – key requirementExperience designing dashboards, reporting and analytics solutions based on business requirementsGood understanding of CRM data models, data flows and data qualityStrong ability to structure, analyze and challenge complex business requirementsExperience working in an international environment with multiple business and IT stakeholdersGood knowledge of Agile methodologies, user stories, backlog and delivery cyclesExperience with functional testing and UATExcellent communication skills and ability to interact with both business and technical stakeholdersAutonomous, structured and delivery-orientedFluent English is mandatoryNice to HaveExperience within large-scale CRM transformation programsKnowledge of Einstein / AI capabilities applied to CRM, such as scoring, recommendations or predictive analyticsSalesforce certificationsKnowledge of CRM integrations and architectureExperience with other data visualization / BI solutionsWhy Join CEVA Logistics?At CEVA Logistics, you will be part of a forward-thinking, inclusive workplace that values collaboration, diversity, and professional growth. Our teams are committed to developing innovative solutions that make a tangible difference. Joining us means contributing to a dynamic global network and advancing your career in a supportive environment that recognises individual contribution and collective success.If you are passionate about driving process excellence and eager to make an impact within a leading logistics organisation, we encourage you to apply for this exciting opportunity.As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.