Global Director of VIP

Global Director of VIP | iGaming (Crypto-Native)Own the VIP program end to end at one of the fastest-moving crypto-native iGaming operators in the market.This isn't a "run the team" job. It's a build-the-function job.You will own how the highest-value players in the business are talked to, upgraded, retained, and rewarded — across every channel, every shift, every market. The team is in place. The tooling is in place. What we need is a leader who can raise the bar on all of it: commercial judgement, coaching quality, communication standards, bonus discipline, segmentation logic, and cross-functional influence.If you've run VIP or high-net-worth relationship books before — in iGaming, sportsbook, private banking, luxury, or another high-touch premium vertical — and you're ready to own a P&L-relevant function rather than manage a queue, read on.What you'll ownThe team. Performance, coaching, quality reviews, hiring, structure, shift design. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick.The commercial engine. Upgrade logic, segmentation, bonus-granting discipline, and the calculation frameworks your agents defend every offer against. No improvisation.The player experience. Consistency and context-awareness across email, live chat, WhatsApp, and Telegram — regardless of which agent picks up the conversation.The tooling stack. Real adoption, not lip service. The team uses what's in front of them, properly.The commercial narrative. You represent VIP to the exec team with judgement — flagging risk, defending margin, and shaping strategy alongside Monetisation and BI.Who you areA commercial operator first — you understand the tradeoffs between hold, LTV, retention, and short-term margin, and you know when they conflict.A proven leader of people — you've built and coached VIP or HNW-facing teams, not just been the top individual on one.Fluent with dashboards and KPIs — not a data scientist, but nobody has to explain a cohort chart to you twice.Track record with high-value individuals — iGaming preferred, but private banking, luxury retail, concierge, or comparable high-touch premium client backgrounds welcome.iGaming or sportsbook experience strongly preferred.What's on offerGlobal remit. Real ownership. Genuine influence at the top table.A crypto-native operator moving faster than the market, with commercial ambition to match.Competitive base + performance-linked upside, benefits, and flexibility around location.