Global IT Service Desk Manager

A global manufacturing and technology organization is seeking a Global IT Service Desk Manager to lead enterprise IT support operations across multiple locations worldwide.This role will oversee Service Desk performance, team development, service delivery, SLA management, and continuous improvement initiatives while supporting employees across North America, Europe, and Asia.What You'll DoLead and develop a high-performing IT Service Desk teamManage day-to-day service operations, ticket queues, escalations, and on-call coverageDrive SLA performance, customer satisfaction, and operational excellenceDevelop KPI reporting and analyze trends to improve service deliveryPartner with Infrastructure, Security, Applications, HR, and business leadersImprove processes, documentation, automation, and self-service capabilitiesSupport endpoint lifecycle management, hardware deployments, and enterprise support initiativesWhat We're Looking ForBachelor's degree or equivalent combination of technical training, experience, and IT leadership10+ years of IT Help Desk/Service Desk experience2+ years managing or supervising an IT support teamExperience managing enterprise IT support operationsStrong knowledge of Microsoft 365, Windows, Active Directory/Entra ID, and endpoint managementExperience with ITSM platforms (ServiceDesk Plus preferred)Strong understanding of ITIL/service management best practicesExceptional leadership, communication, and problem-solving skillsPreferred ExperienceManufacturing or industrial environmentsGlobal or multi-site Service Desk leadershipITIL, Microsoft, or CompTIA certificationsPower BI, Microsoft Intune, SmartDeploy, and PowerShellBenefitsCompany contributions toward medical, dental, and vision insurance premiumsTax-advantaged Health Savings Accounts (HSA) for medical expensesFlexible Spending Accounts (FSA) for dependent care expensesCompany-paid contributions to 401(k), disability, and life insuranceComplimentary personal financial planning supportPaid vacation, sick leave, and holidaysAccess to an Employee Assistance Program (EAP)Flexible work and work-from-home options (role-dependent)Reimbursement programs for personal and professional growth Email Your Resume In Word ToCaroline.Veillon@CyberCoders.comLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CV5-1994366L326 -- in the email subject line for your application to be considered.Caroline Veillon - Lead RecruiterFor this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.This job was first posted by CyberCoders on 08/10/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.Copyright © 2026 Everforth, Inc. All rights reserved.