Global Lifestyle Manager (11am-7pm)

INTRODUCTION TO QUINTESSENTIALLYExpect the best. Experience Better.For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.JOB SUMMARYAre you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.KEY DUTIESReactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.Providing quality suggestions at all times which exceed Member expectations.Intensive & extensive phone and email-based correspondence.Using a CRM system to log Member requests, actioning requests and updating Member information.HOURS OF WORKMonday- Friday11:00am- 19:00pmREQUIREMENTSMust be fluent-spoken and written in English.Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.Warm, friendly, calm, confident and courteous at all times.Pro-active, energetic and positive attitude.Strong IT & CRM systems skills.Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.OUR IDEAL CANDIDATEUnderstands HNW lifestyles, expectations, needs and preferences.Warm, friendly, calm and courteous at all times.Able to anticipate client needs and deliver intuitive and highly personalised solutions.Pro-active, energetic, with a positive attitude.Excellent team player.Values privacy and confidentiality.Passionate about travel, culture, and unique global experiences.Strong IT & CRM systems skills.Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.Strong networker and relationship builder.BENEFITSHybrid working (role dependant)Competitive annual leave allowance with a further increase due to long serviceBirthday Allowance – take your birthday off on us!Pension SchemeAngel Days: Additional paid leave to do charity workLong Service AwardsLife AssuranceDigital nomadStudy LeavePuppy friendly officesQmunity committee – Social events in the officeFree food & drink in the officeWellbeing platform membershipSeason Ticket LoansCycle to work schemeDiscounts with a variety of retail and hospitality companiesQuintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html