THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINESPosition: Global Service Desk Engineer – Level 1
Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT IndustryKey Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend solutions.Perform basic troubleshooting and component replacement.Coordinate with service partners and field engineers.Escalate unresolved issues to appropriate channels.Update service call information accurately and timely.Ensure compliance with company and customer guidelines.Perform backup monitoring and troubleshooting.Coordinate logistics for required parts.Required Deliverables:Meet SLAs for incident resolution and customer communication.Continuously learn new technical skills.Operate in a 24/7 support structure.Comply with company policies.Key Accountabilities:Perform remote hardware troubleshooting and maintenance.Resolve software problems and perform system administration tasks.Coordinate disaster recovery efforts.Handle incident response and manage service calls.Maintain a clean and organized work environment.Adhere to ESD and OHS requirements.Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!Professional Capabilities:Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) is preferred.Willingness to do both hardware and software supportUnderstanding of basic computer principlesWillingness to be assigned on other TRT locations when necessaryJob Type: Full-time
Benefits
Health insuranceSchedule:12 hour shiftDay shiftMonday to FridaySalary: ₱60,000 – ₱90,000 per month**THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES**