Graphic Design Manager

Company Overview:CareCloud (Nasdaq: MTBC) brings disciplined innovation to the business of healthcare. Our suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience.More than 40,000 providers count on CareCloud to help them improve patient care while reducing administrative burdens and operating costs. Our portfolio spans both ambulatory solutions (revenue cycle management, practice management, electronic health records, business intelligence, telehealth and patient experience management) and, following the Medsphere acquisition, inpatient and hospital solutions.Job Summary:CareCloud is seeking a Graphic Design Manager to raise the quality and consistency of everything the market sees from CareCloud: collateral, presentations and branding. The design team has strong talent that needs clear creative direction. This manager provides it, turning product briefs into polished, ready-for-market pieces and setting the standard for how CareCloud looks across the ambulatory and inpatient/hospital portfolio.This position reports to the SVP of Sales and Marketing.Essential Duties and Responsibilities:

• Provide creative and art direction for the design team: set priorities, give clear and specific feedback, and raise the quality bar on every deliverable.
• Own CareCloud's brand: maintain and evolve brand guidelines, visual identity, templates and the asset library, and enforce consistency across channels and across the ambulatory and inpatient lines. Lead a brand uplevel where needed.
• Translate product briefs from product marketing and product management into ready-for-market pieces such as one-pagers, sell sheets, brochures, case studies, whitepapers, infographics and product visuals.
• Uplevel sales, executive, customer and event presentations by building master templates and designing key decks.
• Create and direct visual assets for events (booth graphics and signage) and digital campaigns (ad creative, email headers and social graphics) in partnership with the HubSpot Marketing Automation & Email Manager, the SEO, GEO & AEO Manager and other marketing stakeholders.
• Partner with UI/UX designers and the Senior Web Developer so web and campaign creative meets brand standards.
• Manage the creative workflow: intake through creative briefs, timelines, review and approval, version control, and capacity planning across requests.
• Direct video and motion graphics production as needed, in partnership with marketing stakeholders.
• Manage external agencies, freelancers and print vendors.
• Recruit, coach and develop designers, with structured feedback and growth plans.

Key Requirements

• A portfolio demonstrating professional-level brand, collateral and presentation design for US audiences, ideally in B2B technology.
• Strong art direction skills and the ability to give clear direction to designers who need guidance.
• Expert command of Adobe Creative Cloud (Illustrator, InDesign, Photoshop), Figma, and PowerPoint or Google Slides.
• Brand strategy and brand system experience.
• Ability to turn complex product information into clear, compelling visuals.
• Print production knowledge.
• Experience directing distributed teams across time zones.
• Organized, process-driven approach to managing creative workflow and competing priorities.
• Excellent communication skills, written and verbal.
• Operates independently from high-level direction. You will be handed outcomes, not step-by-step instructions, and are expected to define the approach, make sound decisions and deliver without close supervision.
• Takes ownership: anticipates needs, asks sharp clarifying questions once rather than repeatedly, flags risks early, and follows work through to done.
• Strong written English and reliable overlap with US business hours for real-time collaboration.

Minimum Qualifications

• Bachelor's degree in graphic design, visual communication or a related field. A degree supports, but does not replace, the required years of hands-on professional experience.
• 8+ years of design experience, including at least 3 years in a lead or management role.
• Experience at a US-based branding or creative agency strongly preferred.
• B2B SaaS experience preferred; healthcare technology experience preferred.