Ground Crew

Join Us at Miral ExperiencesMiral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

Ensure all departmental checklists, opening and closing procedures are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriatelyEnsure all Waivers and T&Cs are signed before the experience commencesBook in and Check in customers to their relevant experienceServe customers by helping them select products.Help answer customers questions and queriesDirects customers to the experience they have chosen.Provides outstanding customer service.Manages financial transactions.Assists with inventory, including receiving and stocking merchandise.Deal with any internal or external customer requestsHandle minor complaints of the guestsGreet and direct customersProvide accurate information (e.g., products, pricing, merchandise etc.)Ensure merchandise areas are fully stockedHandling three departments, guest services, retail and F&BRole EssentialHigher secondary or equivalentNeeds to have a good understanding of Microsoft officeListeningExcellent customer serviceSelling to customer needsProduct knowledgePeople skillsDependabilityGeneral math skillsVerbal communicationRole Desirables:1 year as a front-line colleague in the entertainment / leisure industry, specifically Operations has handled money transactions and worked with customers on a face-to-face basis.Russian SpeakerShape The Future With UsAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.