Group Head of Operations Excellence & Quality Assurance

We are seeking a seasoned Group Head – Operations Excellence & Quality Assurance to lead operational excellence, quality assurance, service standards, and business transformation across the Group.Key ResponsibilitiesDevelop Group-wide standards, SOPs, policies, and governance frameworks.Lead operational and service audits, QA, and performance reviews.Drive continuous improvement, Lean/Six Sigma, and transformation initiatives.Strengthen service excellence and brand standards across business units.Lead corrective actions, risk management, and operational improvement.Develop talent and succession pipelines.Advise VP Operations on operational risks, investments, and strategic priorities.RequirementsBachelor’s degree in Hospitality, Tourism, Business, Industrial Engineering, or related field; MBA preferred.15+ years of relevant experience, with 5+ years in leadership roles.Experience in hospitality, resorts, theme parks, tourism destinations, leisure, or multi-site service businesses.Strong expertise in operational audit, QA, service excellence, Lean/Six Sigma, and business transformation.Professional certifications such as Lean Six Sigma Black Belt, ISO 9001 Lead Auditor, or PMP are preferred