Group IT Support Specialist

An exciting opportunity has arisen for an experienced IT Support Specialist to join a growing organisation and provide high-quality technology support across its UK operations.This is a varied, hands-on role suited to someone who enjoys working directly with users and takes pride in delivering a highly responsive service. You will provide day-to-day IT support across multiple locations, with a particular focus on senior executives and VIP users, where discretion, professionalism and attention to detail are essential.You will be responsible for:Providing onsite and remote 1st/2nd line IT support across London and Slough.Delivering discreet, high-touch support to senior executives and priority users.Troubleshooting Windows, macOS/iOS, Microsoft 365, hardware, software, printers and business applications.Supporting Active Directory, Microsoft Entra ID, user accounts, permissions and onboarding/offboarding.Providing first-line troubleshooting across LAN, Wi-Fi, VPN, internet and connectivity issues.Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology.Managing incidents and service requests through an ITSM platform such as ServiceNow.Working with third-party IT suppliers and managed service providers.Supporting IT projects, device deployments, asset management and service improvements.Maintaining accurate IT documentation and ensuring security and data-protection procedures are followed.Travelling between London and Slough as required, with occasional out-of-hours support for critical or executive requirements.We are looking for someone with around 3–5 years' experience in IT Support, Desktop Support, Service Desk or a similar user-facing position.Strong hands-on experience supporting Microsoft 365 and Windows environments.Experience with Active Directory / Entra ID and user lifecycle management.Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN and Wi-Fi.Experience supporting Apple devices alongside Windows.Previous experience providing VIP / executive-level IT support.Excellent troubleshooting and problem-solving skills.A calm, professional and customer-focused approach.Strong communication skills and the ability to explain technical issues to non-technical users.The discretion and judgement required when supporting senior stakeholders.Experience working with ITSM/ticketing systems and third-party suppliers.ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would be advantageous.If you're an experienced IT Support professional looking for a role where you can take ownership, work closely with senior stakeholders and play a key role within a Group IT function, we'd be keen to hear from you.