Group Learning and Development Manager

We are seeking an experienced and people-focused Group Learning & Development Manager to lead the learning, development and training strategy across a well-established hospitality group in Paphos.This is a strategic Learning & Development role rather than a traditional operational training position. The focus is not on technical, task-based training, but on developing people, strengthening leadership capabilities, enhancing service culture and creating a consistent guest experience across all departments.Working closely with Senior Management, HR and Department Heads, the successful candidate will identify development needs across the organisation and design initiatives that enhance employee performance, leadership, communication and service excellence.Key ResponsibilitiesDevelop and implement the Group’s overall Learning & Development strategy across all hotel departments.Identify training and development needs in collaboration with HR, Management and Department Heads.Design and deliver training programmes focusing on leadership, communication, guest experience, service excellence, teamwork, conflict management and professional development.Strengthen and promote a consistent service culture and guest experience philosophy across the organisation.Develop structured programmes for Supervisors, Department Heads and Managers, supporting leadership development and internal career progression.Support newly promoted Managers and Supervisors in developing their people-management and leadership capabilities.Design and coordinate effective onboarding and induction programmes, ensuring employees understand the organisation’s culture, values and service standards.Work closely with Department Heads to identify performance or skills gaps and recommend appropriate development initiatives.Deliver workshops around employee engagement, motivation, communication, emotional intelligence and team effectiveness.Support talent development and succession planning initiatives.Introduce coaching and mentoring approaches to encourage continuous employee and management development.Monitor and evaluate the effectiveness of training initiatives through feedback, performance indicators and operational observations.Keep up to date with modern hospitality L&D practices and introduce new learning methodologies where appropriate.Act as an ambassador of the organisation’s culture, ensuring that people development ultimately contributes to an exceptional and consistent guest experience.Candidate ProfileAt least 4 years of experience in a managerial position within Learning & Development, Training, People Development, or a related function, preferably within hospitality, luxury hotels, tourism, or another service-driven environment.Alternatively, experienced hospitality professionals currently or previously holding managerial positions, such as F&B Manager, Hotel Manager, Operations Manager, Rooms Division Manager or another relevant leadership role, are highly encouraged to apply, particularly if they have strong experience in team development, coaching, training and service excellence.Strong understanding of service culture and customer/guest experience.Proven experience designing and delivering training programmes across different organisational levels.Experience in leadership and management development will be considered a strong advantage.Excellent presentation, facilitation and communication skills.Ability to engage and influence employees, Department Heads and Senior ManagementStrong interpersonal and coaching skills.Commercial awareness and the ability to connect people development with service quality and business performance.Excellent command of the Greek and English language A relevant qualification in Human Resources, Learning & Development, Hospitality Management, Psychology, Business Administration or a related field will be considered an advantage.The OpportunityThis is an excellent opportunity for an experienced Learning & Development professional to take ownership of the training and people-development function within a leading hospitality environment.The role offers the opportunity to work across multiple departments, influence employees at all levels and play a key part in developing a strong culture of leadership, service excellence and continuous improvement.