Guard Operations & Command Center Intern

Company DescriptionServiqore is a growth-focused global business solutions provider supporting international organizations with scalable, operations-focused services. Emphasizing excellence, integrity, and structured execution, Serviqore serves as a strategic virtual operations partner for overseas clients. Leveraging expertise in real-time operations support, quality assurance, and international workflows, we enable foreign enterprises to maintain continuous efficiency, strict compliance, and operational growth.Role DescriptionThe Guard Operations & Command Center (GOCC) Intern is an on-site internship role based out of our secure facility in Dhaka. Acting as the remote operations hub for physical security firms across North America and Europe, the intern will assist in real-time monitoring, tracking guard deployment schedules and telemetry, auditing daily reports, and facilitating international communications.This role is designed as a high-intensity learning runway for ambitious undergraduates. It offers hands-on exposure to global corporate workflows, high-stakes crisis communications, SLA compliance, and operational logs management under the direct guidance of experienced supervisors.Key ResponsibilitiesLive Dashboard & Telemetry Monitoring: Assist in tracking live GPS checkpoints, guard deployment schedules, software alerts, and operational telemetry across overseas client sites in real time.Report QA & SLA Auditing: Review, edit, and format Daily Activity Reports (DARs) and incident logs to ensure zero-defect English accuracy and strict alignment with client Service Level Agreements (SLAs).International Communication & Escalations: Shadow senior operators and support clear, unscripted communications with overseas supervisors, dispatchers, and field teams during routine updates or incident escalations.SOP & Incident Documentation: Maintain accurate, structured operational logs and assist in updating Standard Operating Procedures (SOPs) to keep protocol workflows current.Data Integrity & Operational Ethics: Handle sensitive security telemetry, location data, and incident records with strict confidentiality and high ethical standards.Qualifications & RequirementsEducation: Currently enrolled in an undergraduate degree program (1st or 2nd-year students in Business, Management, Logistics, FinTech, or Corporate Communications preferred).English Proficiency: Exceptional command of written and spoken English, with strong situational awareness and professional etiquette.Analytical & QA Mindset: Meticulous attention to detail, strong logic/problem-solving skills, and zero tolerance for reporting errors.Technical Aptitude: Tech-savvy and comfortable navigating internet tools, live spreadsheets, cloud dashboards, and communication platforms.Workplace Discipline: Punctual, structured, and willing to adhere to strict shift discipline and secure facility protocols.Compensation & Professional DevelopmentCareer Progression Track: Performance-based pathway to transition into a permanent, full-time role upon completion of the internship.Expert Mentorship: Direct coaching from senior operations editors and trainers in Western corporate workflows.Transferable Skill-Building: Real-world training in crisis communication, cross-cultural account management, and SLA compliance valued across FinTech, logistics, and global BPO sectors.Work-Life Balance: Two days off per week (flexible scheduling) and pro-rated leave allowances.Application Protocol (Mandatory)Evaluating English proficiency and communication clarity is a mandatory first step in our screening process.How to Apply:Updated CV: Submit in PDF format.1-Minute Introduction (Mandatory): Complete ONE of the following:Option A (bdjobs): Upload a 1-minute video resume directly through the bdjobs portal when submitting your application.Option B (Email): Send a PDF Resume and a shareable link (e.g., Google Drive with access set to 'Anyone with the link') of a 1-minute audio recording (MP3/M4A) to info@serviqore.com with the Subject Line: Application: GOCC Trainee – [Your Name].(In your 1-minute recording, introduce yourself, state your current degree program, and explain why you want to build a career in global business operations with Serviqore. Incomplete applications without a video or audio link will not be reviewed.)