Guest Engagement Manager

At Paramount Hotel Dubai, every Star has a story—and we’re looking for a Guest Engagement Manager who knows how to make every chapter of that journey memorable.As part of our Front Stage Cast, you’ll be responsible for creating meaningful connections with our guests before, during and after their stay. From VIP arrivals and personalised preferences to guest feedback and memorable moments, you’ll help ensure every Star receives the attention and experience that defines Paramount.What you’ll be doing:✨ Lead and inspire the Guest Engagement team to deliver exceptional service⭐ Act as a key point of contact for VIPs, special attention and long-stay guests🎭 Anticipate guest preferences and ensure personalised experiences throughout the Paramount journey💬 Manage guest feedback, complaints and reviews with care, speed and professionalism🏨 Ensure VIP rooms and suites are fully prepared ahead of arrival🤝 Work closely with Front Office, F&B, Culinary, Housekeeping and other departments to deliver seamless guest experiences🚀 Identify opportunities to promote hotel facilities, services and relevant upselling opportunities📊 Analyse guest reviews and feedback to identify trends and drive continuous improvement🌟 Drive strong guest engagement while supporting Paramount DISCOVERY experiences and enrolments👥 Maintain appropriate staffing levels and develop a high-performing Guest Engagement Cast🎨 Bring creativity and fresh ideas to enhance the lobby and overall guest experienceWhat we’re looking for:

• Minimum 3 years’ experience in a luxury hotel, ideally within Front Office or Guest Relations
• Minimum 2 years’ managerial or supervisory experience
• Degree qualification from a recognised hotel or business school
• Strong knowledge of OPERA PMS
• Excellent spoken and written business English
• Strong guest relations, communication and leadership skills
• Experience working in a multicultural luxury hospitality environmentIf you’re passionate about creating connections, anticipating needs and turning great service into unforgettable experiences, this is your opportunity to take centre stage.If you’re ready to make an impact—or know someone who would be a perfect fit, I’d love to connect.📩 Apply through the link below or reach out to me directly.#ParamountHotelDubai #GuestEngagement #GuestRelations #HospitalityJobs #DubaiJobs #LuxuryHospitality #FrontOffice #HospitalityCareers #JoinOurCast