Guest Executive / Treatment Coordinator

We’re Hiring: Guest Executive / Treatment Coordinator | Roze Bio HealthWe are looking for an experienced and highly motivated Guest Executive / Treatment Coordinator to join our growing team at Roze Bio Health. This is a key role within the clinic, where you will be the first impression for our patients and play a vital part in delivering an exceptional patient journey.📍 Location: Dubai📅 Start Date: ASAP🕒 Employment Type: Full-time (5 days per week, including weekends)About the RoleAs our Guest Executive / Treatment Coordinator, you will support patients, doctors, and staff while ensuring the smooth day-to-day running of reception. You will be responsible for delivering outstanding customer service across all touchpoints in person, over the phone, and digitally.Key ResponsibilitiesManage incoming calls and schedule appointments efficientlyWelcome and assist patients, ensuring a premium clinic experienceMaintain accurate patient records and update clinical systemsCoordinate follow-ups, recalls, and post-treatment communicationHandle patient enquiries across phone, email, website, and WhatsAppSupport billing, invoicing, payments, and petty cash trackingAssist with insurance processesMaintain clinic cleanliness and reception presentationCollaborate with the clinical team to meet KPIs and patient care standardsHandle complaints professionally and resolve issues effectivelyContribute to a paperless and efficient administrative environmentRequirementsPrevious Front of House / Reception experience (Dental experience preferred)Strong customer service and communication skillsFluent in English additonal lanaguage is a bonusSkills We’re Looking For✔ Confident and proactive✔ Highly organised✔ Strong problem-solving and conflict resolution skills✔ Sales and negotiation ability✔ Patient-focused and service-driven✔ Flexible team playerWhat We OfferVisa and work permitHealth insurance + dental benefits30 days annual leave + public holidaysFlight allowanceCareer growth opportunities within a supportive environmentIf you are passionate about delivering exceptional patient experiences and want to be part of a dynamic and growing clinic, we would love to hear from you.