Guest Experience Ambassador

Guest Experience Ambassador Full-time Location: Al Zorah Beach Resort – Ajman, United Arab Emirates About Us Set within a rare natural paradise just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons. As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in 2028. From sunrise swims to serene spa moments, our resort reflects understated elegance, thoughtful service, and a deep sense of place. We are building a team that brings the same care, attention, and quiet confidence to every guest interaction. Our Ideal Candidate As a Guest Experience Ambassador, you will play an important role in creating a highly personalised guest journey from pre-arrival through departure.You will build genuine relationships with our guests, understand individual preferences, anticipate needs, and coordinate thoughtful experiences across the resort. This position calls for someone with natural warmth, confidence, discretion, and the ability to make every interaction feel personal rather than procedural.Fluency in English and a second language aligned with one of our key international guest markets is essential for this position, with particular relevance to guests travelling from Eastern Europe and Eurasia.Key Responsibilities Conduct pre-arrival outreach to confirm bookings, understand preferences, and personalize the stay experience. Respond promptly and professionally to guest emails and messages with a polished communication style. Personally meet, greet, and escort guests to their rooms, offering genuine warmth and attention to detail. Provide guided tours of the resort and highlight its amenities, services, and unique experiences. Act as the main point of contact for in-house guests, managing all requests and follow-ups efficiently. Build strong relationships with repeat and VIP guests, ensuring every interaction feels individual and thoughtful. Collaborate closely with other departments, especially with Housekeeping, F&B, SPA and Culinary to curate bespoke moments and surprise touches. Participate in guest events, cocktail receptions, and resort activities, engaging naturally with guests. Personally inspect VIP rooms and coordinate room readiness with Housekeeping Ensure LQA and Forbes service standards are upheld in all interactions. Maintain updated guest profiles, preferences, and histories in compliance with data privacy guidelines. Support detailed shift handovers and clear communication across the Front Office team. Handle all guest information and interactions with the utmost discretion and professionalism. Qualifications & ExperienceMinimum 2 to 3 years of guest-facing experience within a 5-star luxury hotel or resort.Professional fluency in English and a Russian-Speaking language is an advantage.Strong interpersonal and communication skills with a confident and polished presence.Excellent attention to detail and the ability to recognise and anticipate individual guest needs.Previous experience supporting VIP, repeat, or high-profile guests is preferred.Knowledge of Opera PMS or a similar hotel system is an advantage.Strong cultural awareness, discretion, emotional intelligence, and professional judgement.Flexibility to work varying schedules, including weekends and public holidays.What We OfferThe opportunity to contribute to the guest experience of a distinctive luxury beachfront resort.Exposure to an exciting transformation and future brand-opening journey.Direct collaboration with Rooms, Food and Beverage, Spa, Recreation, and other operational teams.Competitive tax-free salary and service charge.Medical insurance, annual leave, flight benefits, and end of service gratuity.Complimentary accommodation and transportation.Complimentary employee meals.Learning, development, and career growth opportunities.A collaborative environment where thoughtful service and genuine guest connection are at the heart of what we do.