Guest Experience Ambassadors

Company Description TRIFECTA by The Ride Side is Asia’s first integrated surf, snow, and skate destination, located in the heart of Singapore. The venue brings mountain and wave experiences to the tropics, offering snowboarding, surfing, and skating all in one place, often within a single day. Designed as a space for self-expression, TRIFECTA fosters a vibrant, youth-focused culture of collaboration. It brings together sports enthusiasts and lifestyle seekers who value community, creativity, and an active urban lifestyle.Role Description The Guest Experience Ambassador is a full-time, on-site role based at TRIFECTA in Singapore. In this position, the Ambassador welcomes guests, manages check-ins and bookings, provides information on activities and facilities, and guides visitors through their surf, snow, and skate experiences. The role includes handling guest inquiries in person and via digital channels, resolving issues promptly, and ensuring a safe, positive environment. Ambassadors support event and activity operations, coordinate with instructors and other team members, and uphold TRIFECTA’s service standards. The position also involves maintaining venue cleanliness in guest-facing areas and sharing feedback from visitors to help improve overall experiences.QualificationsStrong customer service and communication skills, with the ability to engage guests of diverse backgrounds in a friendly and professional manner.Organizational and multitasking abilities, including handling bookings, queues, and guest flow efficiently in a fast-paced environment.Comfort with basic digital tools and point-of-sale systems, including managing reservations, payments, and guest records.Interest in surf, snow, skate, or related lifestyle activities, with a willingness to learn about TRIFECTA’s offerings to guide guests effectively.Ability to work flexible hours, including evenings, weekends, and public holidays, as required by operational needs.Collaborative mindset and reliability, with the capacity to work closely with instructors, operations staff, and management.Prior experience in hospitality, retail, events, or sports/recreation environments is an advantage.Basic proficiency in English; additional language skills common in Singapore are beneficial.