Guest Experience Executive

Company Overview:Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 38 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain, from trip planning to indulging passengers with exceptional hospitality, Jetex offers a vast range of career opportunities around the world.Job Purpose:The Guest Experience Executive will be responsible for delivering a luxurious and seamless guest experience within our VIP lounge in Sofia, from arrival at the terminal through to aircraft boarding.As one of the first points of contact for our guests, the Guest Experience Executive will act as a key brand ambassador for Jetex, ensuring every interaction reflects elegance, professionalism, personalized care, and the highest standards of hospitality.Job Duties & Accountabilities:Provide a warm, professional, and personalized welcome to all guests.Anticipate guest needs and deliver proactive and tailored service throughout their journey.Escort and assist guests throughout the VIP lounge and during arrival and departure.Ensure lounges are prepared, well-presented, and maintained to Jetex luxury hospitality standards.Support guest documentation, flight information, and coordination of arrivals and departures.Coordinate closely with Operations and other departments to ensure a seamless guest journey.Respond professionally to guest requests, inquiries, and complaints.Maintain a polished appearance and consistently represent Jetex's luxury service standards.Qualifications & Requirements:Minimum 2 years of experience in hospitality, luxury hospitality, premium customer service, or a similar guest-facing environment.Experience within 5-star hotels, luxury hospitality, or premium customer service would be an advantage.High school diploma or relevant professional qualification.Fluent English and Bulgarian; additional languages would be an advantage.Valid driver's license.Strong communication, organization, and customer service skills.Professional, attentive, detail-oriented, and comfortable working in a fast-paced, shift-based environment.