Guest Experience Manager

Company Description AutoVeer is a diversified business group with operations spanning automobiles, hospitality, and Indian handicrafts. As an authorized partner for leading automobile brands, the group provides reliable mobility solutions through an extensive network of showrooms and workshops. AutoVeer also offers premium hospitality services, focusing on comfort, service quality, and memorable experiences for guests. In addition, the business promotes authentic handcrafted products, reflecting a commitment to heritage, craftsmanship, and innovation. Across all segments, AutoVeer emphasizes trust, quality, and customer-centric service.Role Description The Guest Experience Manager is a full-time, on-site role based in Muzaffarnagar. This role is responsible for overseeing daily guest interactions, ensuring that visitors receive courteous, timely, and high-quality service throughout their stay or visit. The Guest Experience Manager will monitor guest feedback, resolve concerns, and implement initiatives to enhance overall satisfaction and loyalty. Day-to-day tasks include coordinating with front-of-house and service teams, reviewing service standards, organizing staff briefings, and supporting training activities to uphold consistent guest experience levels. The role also involves preparing reports on guest satisfaction, identifying areas for improvement, and collaborating with management to introduce new service offerings or experience enhancements.Qualifications Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building positive, long-term guest relationships.Excellent Communication and interpersonal abilities to interact effectively with guests and internal teams.Experience managing Guest Experience, including handling feedback, resolving issues, and maintaining high service standards.Ability to design and deliver Training sessions for staff to improve service quality and guest interactions.Prior experience in hospitality, retail, or customer-centric environments, preferably in a supervisory or managerial role.Strong problem-solving, organizational, and time-management skills, with attention to detail and consistency.Comfort with basic reporting and use of digital tools to track service metrics and guest feedback.Relevant diploma or degree in hospitality management, business, or a related field is preferred.